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Technical Support Engineer

Lokulus - Macclesfield

Full-time (Permanent)
Published on
27 May 2022
30 June 2022

** This role is based at our HQ in Alderley Edge, Cheshire (UK) and we do require someone who can easily commute to us at least 3 days a week ** 

As a Technical Support Engineer, your role will include...

Troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications, among other duties. You will be talking to customers directly, as well as creating written documentation, requiring excellent written and verbal communication.

Who are we?

In case you haven't heard of us, we're Team Lokulus. We're proud to be in the UK's Top 50 Technology Companies to Work For.

We're a friendly bunch that creates and provides intelligent digital solutions, customer platforms and consultancy services to support and streamline the customer experience for our clients.

We truly believe business should be enjoyable. We have a personal approach, from our client care to our working environment. We are passionate about work-life balance, employee well-being, having fun and working collaboratively together to achieve our shared goals.

We like to think we offer a brilliant benefits package with something for everyone and hope you think so too...

  • A discretionary bonus scheme.
  • Generous holiday entitlement.
  • Flexible working and work-life balance initiatives.
  • Pension plan with life assurance.
  • Private Medical Insurance.
  • Permanent Health Insurance (income protection).
  • Paid time off for charity work.
  • High street discounts and deals.
  • Personal training allowance.

You will also be working in an exciting, innovative environment, with fun, social events, such as bowling nights, pay-day cakes, table tennis tournaments, and much more!

You key responsibilities will include...

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Supporting the roll-out of new applications and software services.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.

For this position, we'd love you to have...

  • Certification in Microsoft is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Java etc
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Degree in computer science or information technology.

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