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IT Support Specialist

Zuhlke Engineering Ltd - Northern Quarter

Full-time (Permanent)
Northern Quarter
Published on
16 May 2022
1 August 2022

You will be part of a purpose-driven team with a passion for innovation and an appreciation for Agile principles. To cultivate an environment where everyone can thrive, we foster an inclusive team culture where each individual has a voice and is empowered to take initiative, and where we care for one another. While we have been growing internationally, our colleagues across Europe and Asia remain connected through distributed project work and our “One Zuhlke” culture.

As a privately held company run by engineers, we prioritise your continuous development and education. With life-long learning a priority, we invest 10% of our turnover in developing skills and services in an agile way – matching your needs and those of the company.

Our promise to employees and clients emphasises quality, innovation and sustainability. Our ethical guidelines and our passion for impactful solutions influence client projects and industries we work with, and underpin our focus on diversity and environmental sustainability.

Your Role

  • Handle local IT support activities for Zuhlke UK staff 
    • Manage the end-to-end physical and/or remote technical setup to ensure smooth onboarding for new joiners in Zuhlke UK
    • Maintain the meeting room infrastructure (AV conferencing and collaboration)
    • Maintain office workspaces
    • Purchasing
    • Manage IT equipment and inventory, including returned devices and their preparation for re-use
  • Zuhlke UK is a Mac only environment, however you will be expected to support macOS and Windows for the whole Zuhlke group
  • Provide professional and competent technical support group-wide, including troubleshooting and escalation of problems to the appropriate department
  • Manage incidents and requests in the ticketing system
  • Analyse problems and developing solutions, create user documentation
  • Support end-users in their use of applications such as Microsoft 365, VPN, VMWare Horizon, and VMWare Workspace ONE UEM

Your Talent

  • IT education or other professional training with several years of ICT experience
  • Professional experience in IT support (front/back office)
  • Experience in resolving, troubleshooting, and supporting incidents for different types of end-users, both regarding software and hardware
  • Experience in supporting macOS and Windows
  • Customer and service-oriented, independent, and reliable way of working
  • Communicative, flexible, and committed personality
  • Willingness to adopt new knowledge 
  • Willingness to travel periodically to attend trainings, workshops, other offices and social gatherings

Experience that will be considered as a plus (any of the below) 

  • iOS and Android
  • MDM (Workspace ONE/Intune)
  • VMWare Virtual Desktop environment

And Why Zühlke?

✅ Culture of collaboration and teamwork
✅ Variety of impactful and challenging projects
✅ Professional training and development benefits
✅ Strong ethics with a focus on sustainability & inclusion
✅ Sensible work-life balance
✅ Freedom to take over responsibility

Would you like to find out more? Read our Success Stories and join the conversation on our Zühlke Blog.

If you're interested in joining us, send us your CV and start your first step into realising your career goals at a company that values talent and cares about its employees.  We are an  equal opportunity  employer and  value diversity  at our company.

Diversity & Inclusion at Zuhlke 

  • Being welcome & respected for who you are.
  • Being heard & appreciated for your perspective.
  • Being valued, no matter your background. 

We welcome people from all backgrounds, regardless of their gender, personality, national origin, race, religion, colour, sexual orientation, gender identity, age, marital status, disability or veteran status.

Covid-19 Notice: We are hiring for this role despite the current circumstances in relation to Covid-19. To protect our employees’ and candidates’ health and safety, we have implemented fully remote interview and onboarding processes for candidates and new joiners until further notice. We are closely monitoring the evolving situation and appreciate your flexibility with any related changes to our interviewing process.

In the current circumstances we work predominantly remotely and with flexible working hours and we expect that this will continue to be the case in the future. This may occasionally change due to project specific needs.

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