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How the DDaT Profession Framework supports our Business Analysts

Business Analysts: Part of the DDaT Product and Delivery Profession

The product and delivery job family sits within the DDaT Profession Capability Framework. That framework sets out the skills needed for digital, data and technology roles in government.

Several job titles fall within the product and delivery job family:

  • Business Analyst
  • Product Manager
  • Delivery Manager
  • Programme Delivery Manager
  • Service Owner

Let’s look more closely at the role of the Product Profession at Home Office DDaT, and specifically Business Analysts.


What do our Business Analysts do?

Business Analysts are embedded right across the Home Office in every major project, programme, product and service. Business Analysts help our teams:

analyse and understand a business problem or opportunity
undertake research and analysis to understand how a business or business area works
identify areas for improvement
identify and elaborate on user and business needs to enable effective design, development and testing of services and business change

What skills do our Business Analysts use?

Our Business Analysts use their skills, techniques and tools to deliver a wide range of services described in the following diagram:

  • An image of a table containing the skills level of Business Analysts.
  • Diagram: Business Analysis skills
  • Various routes into becoming a Business Analyst at the Home Office

There are several entry points to becoming a Business Analyst at the Home Office. Our foundation entry routes are our Apprenticeships (open to all) and Dynamic Development Schemes (open to graduates). Both of these schemes are aimed at people with no or limited business analysis experience.

We advertise our roles on Civil Service Jobs for those with varying degrees of business analysis skills and experience.

We also support people who want to start or develop a career as a Business Analyst.

We’re very proud of the work our Business Analysts do and the way they support the Home Office in achieving its outcomes.

Rosie Lyons, who joined us as a Business Analyst apprentice and has since secured several promotions to Lead Business Analyst, describes her role.



Hi, I’m Rosie. I joined Home Office DDaT in February 2019 as an apprentice Business Analyst.

I’d been studying an English degree but quickly realised I’d prefer an apprenticeship so I could learn and become qualified while gaining hands-on experience in a specific profession. I was attracted to the Civil Service because of the supportive working environment.

What does my day look like?

On a typical day I’ll work on multiple projects within a multi-disciplinary team. This involves scoping out the work that needs to be completed, agreeing this with the relevant business area and undertaking the business analysis in conjunction with stakeholders and users to drive positive outcomes.

I undertake stakeholder analysis, process modelling and requirements engineering. I work in an agile environment and deliver projects and services iteratively to best meet the business and user need.

I’ve worked on high-profile cross-government health and safety projects. I’ve also led project phases for the Forensic Science Regulator and Independent Examiner of Complaints.

It’s a privilege to play a role in making positive differences to peoples’ lives every day.


Continuous professional development

The DDaT Profession Framework encourages us to manage our own continuous professional development. Through on-the-job experience and by taking up lots of opportunities to develop my skills I’ve been able to secure three promotions since my apprenticeship ended.

I’ve received encouragement from my managers to complete an International Diploma in Business Analysis and am now working towards the Advanced International Diploma in Business Analysis. I’m also completing the Home Office Advance Talent Programme to support my development as a future leader.

Not only am I given scope to develop as a Business Analyst in my role, I’ve also had the opportunity to work in related specialisms such as User Research and Product Management.

Contributing to, and being supported by, a community

We have a well-established Business Analyst community in DDaT, supported by a network of Principal Business Analysts and a Head of Role. There are plenty of other community groups to get involved with. For example, some of us are members of a business process modelling working group.

One of the highlights of my work as a Business Analyst in DDaT so far has been the opportunity to present at the International Business Analysis Conference in 2020.

The value of being mentored and of mentoring

As an apprentice I received mentoring from a colleague in another area of DDaT. Not only did this strengthen my network across the organisation, but it played a vital role in driving my development forward.

As this mentoring relationship had such a great impact on my learning I was keen to give something back. After completing my apprenticeship, I initiated monthly mentoring sessions for the newest intake of Business Analyst apprentices and became the first DDaT Apprenticeship Ambassador.

Currently, I mentor colleagues who want to make the transition into the business analysis profession.


We’re publishing a series of ‘a day in the life of …’ posts from people who work in all of our technical Professions at the Home Office. You can follow this blog to hear more about what it’s really like to work in roles such as Technical Architect, Software Engineer and Data Analyst.


Explore jobs at Home Office Digital, Data and Technology

DevOps Engineer

What's NewFeatured stories and upcoming events with the Digital, Data and Technology Team at the Home OfficeHear from Senior Interaction Designer, Lydia about her about her passion for design and how she’s helping to make digital services more accessible to a broad range of people with different needs at the Home. Read this blog to hear what our Cyber Security colleagues at the Home Office do and enjoy most about their work.In this blog you'll learn more about the engineering profession, and how the team work on large scale projects that impact millions every day.You can find more stories from the team and be the first to hear about upcoming events on our Digital Data and Technology LinkedIn Life and Home Office Careers pages. -------------------------------------------------------------------------------------------We're recruiting!  We're advertising for a number of roles across a variety of levels and specialisms within the Home Office's Digital, Data and Technology team. You can read more about the professions and roles on our careers website and apply. Hear from the teamWatch the videos to hear from Software Engineers, Charlotte and Sulthan within the DDaT Engineering team about the projects their working on and how delivering public services at the Home Office can positively impact millions of lives every day.-----------------------------------------------------------------------------------------------The Home OfficeThe Home Office is the lead government department for immigration and passports, drugs policy, crime, fire, counter-terrorism and policing every day, our work delivers outcomes for UK citizens, providing them with the means to travel the world, tackling illegal migration and removing foreign national offenders, disrupting terrorist attacks and organised criminal groups, stopping people from becoming victims of crime and supporting those who require asylum and safeguarding.To achieve all this, we rely on talented people with a wide range of skills. This includes digital, data and technology skills, where we are recruiting to our teams based in Manchester, Sheffield, Glasgow and Croydon. Learn more about our work and organisation The DDaT Profession Career Framework features over 150 defined roles, grouped into 9 skills clusters – with staff often employed across fast-paced, multi-disciplinary teams: The 9 clusters are: ArchitectureUser Centred DesignCyber SecurityEngineering Quality Assurance and TestingProductTechnology Delivery Management DataIT OperationsWhy join Home Office Digital, Data and Technology?Home Office Digital, Data and Technology (DDaT) designs, builds and develops services for the rest of the department and for government. Our role is to enable transformation through improved business efficiency. The DDaT function is made up of around 2,300 staff, augmented by a number of supplier partners. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and delivers 140 million police checks on people, vehicles and property. The scale of our projects is matched only by the opportunities for our people.We are a friendly team who will support and challenge you to contribute. Our culture is inclusive, progressive and values the unique contributions everyone makes. Our tech strategy is also clear: we work in agile product- and user-centred teams, with cloud native and interdisciplinary working as the focus. Digital inclusion, accessibility and forming a technical community across departments are also key. Our main delivery centres are in Manchester Sheffield, Croydon, Glasgow, but we also have offices in Southport, Westminster, Liverpool, west London and north London. The team in Manchester is based in The Soapworks which is within the Media City boundary, 1½ miles from Manchester city centre, 2½ miles away from Manchester Piccadilly station and a 2-minute walk from the Exchange Quay tram stop.We offer a range of benefits for staff, including outstanding pensions schemes and a serious focus on continuous professional development. Learning and DevelopmentWe offer Learning and Development opportunities relevant to your role, which could include: AWS training and certification, Azure training and certification, O’Reilly Books as well as high quality management training, for example.In addition, we offer allocated study leave and support when studying for a relevant qualification or other accredited development. This may include BCS Membership, for example, or study towards a degree or masters qualification. Diversity & Inclusion We are committed to representing modern Britain in all its diversity, creating a welcoming, inclusive workforce where people can bring their whole selves to work. We’re proud to be one of the most ethnically diverse departments in the Civil Service, a Stonewall Top 100 Workplace Equality Employer and a Social Mobility Foundation Top 75 employer. We work to recruit and retain disabled staff and are a Disability Confident Leader. Our benefits Competitive starting salaries for your gradeAn additional allowance of up to £13,700 for candidates with exceptional skills and experienceA Civil Service pension with employer contribution rates of between 26.6% and 30.3%, depending on salary A culture encouraging inclusion and diversity Learning and development tailored to your roleAn environment with flexible working options25 days annual leave on appointment, rising to 30 days after 10 years' service, plus 8 days public holidays and 1 day additional privilege dayWe also offer:Season ticket loans and rental deposit loans Cycle to work and payroll givingEmployee discounts - including a huge number of retailers (via the Edenred platform), Microsoft Home Use programme and gym membership A variety of staff recognition schemes Health and wellbeing initiativesStaff support networksMaternity, adoption or shared parental leave of up to 26 weeks full pay, followed by 13 weeks of statutory pay and a further 13 weeks unpaidUp to 5 days paid leave for volunteeringStudy leave and support for studying for a qualification or other accredited development relevant to your roleJoin us and make a difference If you’re looking for a digital career where you can make an impact, using cutting edge tech and have the opportunity to build your CV with projects that will help you stand out from the crowd, see our current available roles on offer. You can also read our blog to learn more about our people and the brilliant work they do and follow us on LinkedIn and Twitter.

Home Office Digital, Data and Technology
Senior Software Developer

What's NewFeatured stories and upcoming events with the Digital, Data and Technology Team at the Home OfficeHear from Senior Interaction Designer, Lydia about her about her passion for design and how she’s helping to make digital services more accessible to a broad range of people with different needs at the Home. Read this blog to hear what our Cyber Security colleagues at the Home Office do and enjoy most about their work.In this blog you'll learn more about the engineering profession, and how the team work on large scale projects that impact millions every day.You can find more stories from the team and be the first to hear about upcoming events on our Digital Data and Technology LinkedIn Life and Home Office Careers pages. -------------------------------------------------------------------------------------------We're recruiting!  We're advertising for a number of roles across a variety of levels and specialisms within the Home Office's Digital, Data and Technology team. You can read more about the professions and roles on our careers website and apply. Hear from the teamWatch the videos to hear from Software Engineers, Charlotte and Sulthan within the DDaT Engineering team about the projects their working on and how delivering public services at the Home Office can positively impact millions of lives every day.-----------------------------------------------------------------------------------------------The Home OfficeThe Home Office is the lead government department for immigration and passports, drugs policy, crime, fire, counter-terrorism and policing every day, our work delivers outcomes for UK citizens, providing them with the means to travel the world, tackling illegal migration and removing foreign national offenders, disrupting terrorist attacks and organised criminal groups, stopping people from becoming victims of crime and supporting those who require asylum and safeguarding.To achieve all this, we rely on talented people with a wide range of skills. This includes digital, data and technology skills, where we are recruiting to our teams based in Manchester, Sheffield, Glasgow and Croydon. Learn more about our work and organisation The DDaT Profession Career Framework features over 150 defined roles, grouped into 9 skills clusters – with staff often employed across fast-paced, multi-disciplinary teams: The 9 clusters are: ArchitectureUser Centred DesignCyber SecurityEngineering Quality Assurance and TestingProductTechnology Delivery Management DataIT OperationsWhy join Home Office Digital, Data and Technology?Home Office Digital, Data and Technology (DDaT) designs, builds and develops services for the rest of the department and for government. Our role is to enable transformation through improved business efficiency. The DDaT function is made up of around 2,300 staff, augmented by a number of supplier partners. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and delivers 140 million police checks on people, vehicles and property. The scale of our projects is matched only by the opportunities for our people.We are a friendly team who will support and challenge you to contribute. Our culture is inclusive, progressive and values the unique contributions everyone makes. Our tech strategy is also clear: we work in agile product- and user-centred teams, with cloud native and interdisciplinary working as the focus. Digital inclusion, accessibility and forming a technical community across departments are also key. Our main delivery centres are in Manchester Sheffield, Croydon, Glasgow, but we also have offices in Southport, Westminster, Liverpool, west London and north London. The team in Manchester is based in The Soapworks which is within the Media City boundary, 1½ miles from Manchester city centre, 2½ miles away from Manchester Piccadilly station and a 2-minute walk from the Exchange Quay tram stop.We offer a range of benefits for staff, including outstanding pensions schemes and a serious focus on continuous professional development. Learning and DevelopmentWe offer Learning and Development opportunities relevant to your role, which could include: AWS training and certification, Azure training and certification, O’Reilly Books as well as high quality management training, for example.In addition, we offer allocated study leave and support when studying for a relevant qualification or other accredited development. This may include BCS Membership, for example, or study towards a degree or masters qualification. Diversity & Inclusion We are committed to representing modern Britain in all its diversity, creating a welcoming, inclusive workforce where people can bring their whole selves to work. We’re proud to be one of the most ethnically diverse departments in the Civil Service, a Stonewall Top 100 Workplace Equality Employer and a Social Mobility Foundation Top 75 employer. We work to recruit and retain disabled staff and are a Disability Confident Leader. Our benefits Competitive starting salaries for your gradeAn additional allowance of up to £13,700 for candidates with exceptional skills and experienceA Civil Service pension with employer contribution rates of between 26.6% and 30.3%, depending on salary A culture encouraging inclusion and diversity Learning and development tailored to your roleAn environment with flexible working options25 days annual leave on appointment, rising to 30 days after 10 years' service, plus 8 days public holidays and 1 day additional privilege dayWe also offer:Season ticket loans and rental deposit loans Cycle to work and payroll givingEmployee discounts - including a huge number of retailers (via the Edenred platform), Microsoft Home Use programme and gym membership A variety of staff recognition schemes Health and wellbeing initiativesStaff support networksMaternity, adoption or shared parental leave of up to 26 weeks full pay, followed by 13 weeks of statutory pay and a further 13 weeks unpaidUp to 5 days paid leave for volunteeringStudy leave and support for studying for a qualification or other accredited development relevant to your roleJoin us and make a difference If you’re looking for a digital career where you can make an impact, using cutting edge tech and have the opportunity to build your CV with projects that will help you stand out from the crowd, see our current available roles on offer. You can also read our blog to learn more about our people and the brilliant work they do and follow us on LinkedIn and Twitter.

Home Office Digital, Data and Technology
Software Engineering Team Lead
Manchester

What's NewFeatured stories and upcoming events with the Digital, Data and Technology Team at the Home OfficeHear from Senior Interaction Designer, Lydia about her about her passion for design and how she’s helping to make digital services more accessible to a broad range of people with different needs at the Home. Read this blog to hear what our Cyber Security colleagues at the Home Office do and enjoy most about their work.In this blog you'll learn more about the engineering profession, and how the team work on large scale projects that impact millions every day.You can find more stories from the team and be the first to hear about upcoming events on our Digital Data and Technology LinkedIn Life and Home Office Careers pages. -------------------------------------------------------------------------------------------We're recruiting!  We're advertising for a number of roles across a variety of levels and specialisms within the Home Office's Digital, Data and Technology team. You can read more about the professions and roles on our careers website and apply. Hear from the teamWatch the videos to hear from Software Engineers, Charlotte and Sulthan within the DDaT Engineering team about the projects their working on and how delivering public services at the Home Office can positively impact millions of lives every day.-----------------------------------------------------------------------------------------------The Home OfficeThe Home Office is the lead government department for immigration and passports, drugs policy, crime, fire, counter-terrorism and policing every day, our work delivers outcomes for UK citizens, providing them with the means to travel the world, tackling illegal migration and removing foreign national offenders, disrupting terrorist attacks and organised criminal groups, stopping people from becoming victims of crime and supporting those who require asylum and safeguarding.To achieve all this, we rely on talented people with a wide range of skills. This includes digital, data and technology skills, where we are recruiting to our teams based in Manchester, Sheffield, Glasgow and Croydon. Learn more about our work and organisation The DDaT Profession Career Framework features over 150 defined roles, grouped into 9 skills clusters – with staff often employed across fast-paced, multi-disciplinary teams: The 9 clusters are: ArchitectureUser Centred DesignCyber SecurityEngineering Quality Assurance and TestingProductTechnology Delivery Management DataIT OperationsWhy join Home Office Digital, Data and Technology?Home Office Digital, Data and Technology (DDaT) designs, builds and develops services for the rest of the department and for government. Our role is to enable transformation through improved business efficiency. The DDaT function is made up of around 2,300 staff, augmented by a number of supplier partners. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and delivers 140 million police checks on people, vehicles and property. The scale of our projects is matched only by the opportunities for our people.We are a friendly team who will support and challenge you to contribute. Our culture is inclusive, progressive and values the unique contributions everyone makes. Our tech strategy is also clear: we work in agile product- and user-centred teams, with cloud native and interdisciplinary working as the focus. Digital inclusion, accessibility and forming a technical community across departments are also key. Our main delivery centres are in Manchester Sheffield, Croydon, Glasgow, but we also have offices in Southport, Westminster, Liverpool, west London and north London. The team in Manchester is based in The Soapworks which is within the Media City boundary, 1½ miles from Manchester city centre, 2½ miles away from Manchester Piccadilly station and a 2-minute walk from the Exchange Quay tram stop.We offer a range of benefits for staff, including outstanding pensions schemes and a serious focus on continuous professional development. Learning and DevelopmentWe offer Learning and Development opportunities relevant to your role, which could include: AWS training and certification, Azure training and certification, O’Reilly Books as well as high quality management training, for example.In addition, we offer allocated study leave and support when studying for a relevant qualification or other accredited development. This may include BCS Membership, for example, or study towards a degree or masters qualification. Diversity & Inclusion We are committed to representing modern Britain in all its diversity, creating a welcoming, inclusive workforce where people can bring their whole selves to work. We’re proud to be one of the most ethnically diverse departments in the Civil Service, a Stonewall Top 100 Workplace Equality Employer and a Social Mobility Foundation Top 75 employer. We work to recruit and retain disabled staff and are a Disability Confident Leader. Our benefits Competitive starting salaries for your gradeAn additional allowance of up to £13,700 for candidates with exceptional skills and experienceA Civil Service pension with employer contribution rates of between 26.6% and 30.3%, depending on salary A culture encouraging inclusion and diversity Learning and development tailored to your roleAn environment with flexible working options25 days annual leave on appointment, rising to 30 days after 10 years' service, plus 8 days public holidays and 1 day additional privilege dayWe also offer:Season ticket loans and rental deposit loans Cycle to work and payroll givingEmployee discounts - including a huge number of retailers (via the Edenred platform), Microsoft Home Use programme and gym membership A variety of staff recognition schemes Health and wellbeing initiativesStaff support networksMaternity, adoption or shared parental leave of up to 26 weeks full pay, followed by 13 weeks of statutory pay and a further 13 weeks unpaidUp to 5 days paid leave for volunteeringStudy leave and support for studying for a qualification or other accredited development relevant to your roleJoin us and make a difference If you’re looking for a digital career where you can make an impact, using cutting edge tech and have the opportunity to build your CV with projects that will help you stand out from the crowd, see our current available roles on offer. You can also read our blog to learn more about our people and the brilliant work they do and follow us on LinkedIn and Twitter.

Home Office Digital, Data and Technology
Senior Data Analyst

What's NewFeatured stories and upcoming events with the Digital, Data and Technology Team at the Home OfficeHear from Senior Interaction Designer, Lydia about her about her passion for design and how she’s helping to make digital services more accessible to a broad range of people with different needs at the Home. Read this blog to hear what our Cyber Security colleagues at the Home Office do and enjoy most about their work.In this blog you'll learn more about the engineering profession, and how the team work on large scale projects that impact millions every day.You can find more stories from the team and be the first to hear about upcoming events on our Digital Data and Technology LinkedIn Life and Home Office Careers pages. -------------------------------------------------------------------------------------------We're recruiting!  We're advertising for a number of roles across a variety of levels and specialisms within the Home Office's Digital, Data and Technology team. You can read more about the professions and roles on our careers website and apply. Hear from the teamWatch the videos to hear from Software Engineers, Charlotte and Sulthan within the DDaT Engineering team about the projects their working on and how delivering public services at the Home Office can positively impact millions of lives every day.-----------------------------------------------------------------------------------------------The Home OfficeThe Home Office is the lead government department for immigration and passports, drugs policy, crime, fire, counter-terrorism and policing every day, our work delivers outcomes for UK citizens, providing them with the means to travel the world, tackling illegal migration and removing foreign national offenders, disrupting terrorist attacks and organised criminal groups, stopping people from becoming victims of crime and supporting those who require asylum and safeguarding.To achieve all this, we rely on talented people with a wide range of skills. This includes digital, data and technology skills, where we are recruiting to our teams based in Manchester, Sheffield, Glasgow and Croydon. Learn more about our work and organisation The DDaT Profession Career Framework features over 150 defined roles, grouped into 9 skills clusters – with staff often employed across fast-paced, multi-disciplinary teams: The 9 clusters are: ArchitectureUser Centred DesignCyber SecurityEngineering Quality Assurance and TestingProductTechnology Delivery Management DataIT OperationsWhy join Home Office Digital, Data and Technology?Home Office Digital, Data and Technology (DDaT) designs, builds and develops services for the rest of the department and for government. Our role is to enable transformation through improved business efficiency. The DDaT function is made up of around 2,300 staff, augmented by a number of supplier partners. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and delivers 140 million police checks on people, vehicles and property. The scale of our projects is matched only by the opportunities for our people.We are a friendly team who will support and challenge you to contribute. Our culture is inclusive, progressive and values the unique contributions everyone makes. Our tech strategy is also clear: we work in agile product- and user-centred teams, with cloud native and interdisciplinary working as the focus. Digital inclusion, accessibility and forming a technical community across departments are also key. Our main delivery centres are in Manchester Sheffield, Croydon, Glasgow, but we also have offices in Southport, Westminster, Liverpool, west London and north London. The team in Manchester is based in The Soapworks which is within the Media City boundary, 1½ miles from Manchester city centre, 2½ miles away from Manchester Piccadilly station and a 2-minute walk from the Exchange Quay tram stop.We offer a range of benefits for staff, including outstanding pensions schemes and a serious focus on continuous professional development. Learning and DevelopmentWe offer Learning and Development opportunities relevant to your role, which could include: AWS training and certification, Azure training and certification, O’Reilly Books as well as high quality management training, for example.In addition, we offer allocated study leave and support when studying for a relevant qualification or other accredited development. This may include BCS Membership, for example, or study towards a degree or masters qualification. Diversity & Inclusion We are committed to representing modern Britain in all its diversity, creating a welcoming, inclusive workforce where people can bring their whole selves to work. We’re proud to be one of the most ethnically diverse departments in the Civil Service, a Stonewall Top 100 Workplace Equality Employer and a Social Mobility Foundation Top 75 employer. We work to recruit and retain disabled staff and are a Disability Confident Leader. Our benefits Competitive starting salaries for your gradeAn additional allowance of up to £13,700 for candidates with exceptional skills and experienceA Civil Service pension with employer contribution rates of between 26.6% and 30.3%, depending on salary A culture encouraging inclusion and diversity Learning and development tailored to your roleAn environment with flexible working options25 days annual leave on appointment, rising to 30 days after 10 years' service, plus 8 days public holidays and 1 day additional privilege dayWe also offer:Season ticket loans and rental deposit loans Cycle to work and payroll givingEmployee discounts - including a huge number of retailers (via the Edenred platform), Microsoft Home Use programme and gym membership A variety of staff recognition schemes Health and wellbeing initiativesStaff support networksMaternity, adoption or shared parental leave of up to 26 weeks full pay, followed by 13 weeks of statutory pay and a further 13 weeks unpaidUp to 5 days paid leave for volunteeringStudy leave and support for studying for a qualification or other accredited development relevant to your roleJoin us and make a difference If you’re looking for a digital career where you can make an impact, using cutting edge tech and have the opportunity to build your CV with projects that will help you stand out from the crowd, see our current available roles on offer. You can also read our blog to learn more about our people and the brilliant work they do and follow us on LinkedIn and Twitter.

Home Office Digital, Data and Technology

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