Defence Digital IT Service Transition Lead - MoD - SEO

Defence Digital ensures our Armed Forces remain among the most technologically advanced in the world. We do this by putting innovative and effective technology into the hands of over 200,000 users, from the boardroom to the front line.

We lead on cutting-edge data science, automation, and cybersecurity at scale. Our mission goes beyond the battlefield by leading humanitarian efforts and driving digital innovation that impacts lives across the globe.

Defence Digital forms part of Strategic Command which manages the MOD’s joint capabilities for the Army, RAF, and Royal Navy.

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Passionate about using your skills to make a critical difference? Your next career move could be here.

This position is advertised at 37 hours per week.

Job description

As IT Service Transition Lead, you’ll transition products into live service, ensuring all are base-lined and documented before release. Working on an advanced IT system, currently being implemented across the Land and Maritime domains, you’ll introduce new or modified services and products, while establishing the necessary virtual and physical teams to support all programme deliverables, throughout the service transition lifecycle.

You’ll manage the transition of changes into the live environment, to ensure that routine and complex changes do not negatively impact the user experience and develop the transition function, collaborating with stakeholders through the design, development, and delivery phases, ensuring all transitional activities are managed appropriately.

You will provide coherence throughout the transition life cycle, hold stakeholders to account and be responsible for producing transition plans, for new or updated products and services.

Responsibilities

• Make recommendations on go-live, early life support and service acceptance.
• Ensure all products are properly base-lined and documented.
• Analyse and assess the impact of change, document change requests and action changes.
• Establish the Transition Management function and draft the terms of reference necessary to formalise transition as a programme function.
• Day to day management of product acceptance, determining whether the product is fit for purpose, assessing readiness against agreed service acceptance criteria.
• Developing and agreeing on the operational readiness check for each change and conducting the operational readiness review for each change.

Person specification

Please ensure that your CV and application meet the essential criteria below.

We would expect to see relevant skills and experience in IT service transition and project management.

You’ll need the ability to work under pressure and able to prioritise daily tasks effectively. You’ll need to use your initiative and strong information retention skills, to quickly identify issues and develop solutions to ensure smooth transitions.

We are committed to encouraging and enabling our staff to develop in and above their role and we will support you in undertaking further learning and development opportunities, within your designated field and beyond. Wherever possible, we will provide upskill learning options and further training to support your continuous professional development.

If not held already, opportunity will be provided to gain the following when in post:

• ITILv4 qualification
• A project management qualification (such as APM)

Additional information

This job role may be suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station, which is based on business assessment of where the work is best done) and working from home as a personal choice (if the role is suitable for this).  If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post. Whilst embracing hybrid working, there is an expectation you will attend the office at least 3 days a week.

Dependent on the business need, there may be a requirement to travel to meetings within the UK (or potentially occasional overseas visits).

Qualifications

ITIL v3 Practitioner qualification or higher.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• User Focus
• Problem Management