Senior Infrastructure Engineer Specialist Devices - DWP - G7

As a Senior Infrastructure Engineer for DWP’s Specialist Devices team, you will be a member of a highly motivated team that strives for excellence, delivering world class specialist devices and services for DWP colleagues.

Specialist Devices have responsibility for macOS and the physical and virtual environments/solutions for our 3,000 Engineering users, and 8,500 customer computers. We also have a remit to look at emerging alternative device solutions for particular use cases which provides the team with a varied and interesting workload, often at the forefront of new technology.

We are a multidisciplinary team, who work closely together to identify and assess options; make recommendations regarding solutions; then design and implement solutions, all based on our users’ requirements. You will also be part of the product leadership team.

Our end-to-end product ownership means we value our users and continually assess the service, looking for improvements we can put in place for them to improve their experience of the product.

You will be skilled practitioner and a role model in Infrastructure solutions, responsible for ensuring best practices are adhered to across the department and guiding teams on how to deliver quality Infrastructure products.

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

Job description

Following the promotion of the previous post-holder, Specialist Devices now have a position for a Senior Infrastructure Engineer to assist in the design of Infrastructure services in collaboration with Architecture and Engineering principles. With a focus on operational stability, robustness, resilience, availability and quality you will be accountable for infrastructure solutions. Our responsibilities include:

• The Engineering Platform which supports circa 3,000 users who develop and test solutions for DWP.
• Creative Devices which enable media and video experts to design campaigns.
• Providing data insights into the Department’s digital experience.

We also have responsibility for the computers used by citizens in Jobcentres nationwide and are looking at options for these devices as they reach the end of their economic life. The Senior Infrastructure Engineer will be involved in the replacement of circa 8,500 devices over 800 sites nationwide. This offers a unique opportunity to directly improve the digital offering to citizens.

Our Senior Infrastructure Engineer will provide technical leadership for a multidisciplinary team in our key area of macOS and Jamf, also contributing to the continued improvements and other emerging technologies associated with the team.

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• Significant demonstrable experience of upgrading enterprise-scale macOS or other operating systems. 
• Detailed working knowledge and understanding of complex and diverse customer needs, taking accountability for delivering a quality service which adheres to legal, regulatory and security standards. 
• Drives continuous improvement in processes and standards across teams and the wider DWP engineering community. 
• Influential with the ability to challenge suppliers and peers on choice of technologies and/or design patterns, and offer alternative views and recommendations.

If you would like to learn more about the role, please contact richard.hanley@dwp.gov.uk.