Transition Manager - MoJ - SEO

As a Transition Manager, you will contribute to the development and delivery of a high-quality transition management service. You’ll work in a IT Service Management capabilities team, essential to your success will be the ability to build and maintain effective relationships with a variety of stakeholders and suppliers, both internal and external.  

This role aligns with the Service Transition Manager from the Government Digital and Data Framework  

You will act as an escalation point for stakeholders where the transition procedure does not cover new demand requests. You will also liaise with other functions and teams as required for the operation and continual improvement of the governance framework and process. Additionally, you’ll be responsible for effectively transitioning new and changed services coordination from internal and external supplier demand, managing reported issues or information requests.  

The Service Transition Manager plays a critical role in managing and delivering service transition processes while actively contributing to projects and evolving business requirements. This role focuses on ensuring seamless transition of new and changed services, including transformational projects, optimising workflows, and enhancing user experience through efficient transition of services from project to live support. 

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025 

Key Responsibilities: 

• Operate and maintain the Transition Management assurance framework and processes. 
• Integrate and coordinate all suppliers involved in the Transition Management process to drive value. 
• Manage service-related risks effectively, escalating them to senior management where required. 
• Assure the quality of all supplier Transition Management work, demonstrating knowledge if of the lifecycle or capability elements of ITIL 
• Own an issue until a new owner has been found or the problem has been mitigated or resolved 
• Enable the transfer of contractual services between suppliers, providing high-level assurance and oversight of the plans and overall performance during the Service Transition lifecycle. 
• Ensure that major service transitions successfully bring a new or changed service into production within the agreed parameters and tolerance whilst ensuring there is minimal impact on the production services, operations and the support organisation. 
• Analyse and assess the impact of change from transitions 
• Provide assurance to the business’s strategies for transitioning new and changed services into the service model. 
• Ensure appropriate planning for Early Life Support in the Production environment to assure a reduced variation in the predicted and actual performance of transitioned services. 
• Act as a Subject Matter Expert for Service Transition in order to be able to confidently discuss the role, purpose and benefits of the function.  
• Provide informed recommendations in the form of Service Readiness Reviews. 
• See the bigger picture by taking groups of services and investigating how to get the best of the underlying services  

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team, please read on and apply! 

Benefits 

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours. 
• A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms  
• Staff have 10% time to dedicate to develop & grow 
• Generous civil service pension based on a defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates) 
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service. 
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too! 
• Wellbeing support, including access to the Calm app.  
• Bike loans up to £2500 and secure bike parking (subject to availability and location) 
• Season ticket loans, childcare vouchers and eye-care vouchers. 
• 5 days of volunteering paid leave. 
• Free membership to BCS, the Chartered Institute for IT. 
• Some offices may have a subsidised on-site Gym. 

Person Specification  

Essential 

• Service Transition Management - Relevant experience with all aspects of Service Transition Management including Service Acceptance Criteria, Service Transition Plans, Early Life Support, and Warranty. 
• Service Management Framework qualification or equivalent experience - strong understanding of service management framework principles and processes and the ability to apply the technical knowledge in project or programme activities. 
• Service focus - Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. 
• Ownership and initiative -Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. 
• User focus - Understands users and can identify who they are and what their needs are based on evidence. Able to translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities. 
• Stakeholder relationship management. You can identify, analyse, manage, and monitor relationships with and between stakeholders. You can clarify mutual needs and commitments through consultation and consideration of impacts. You can co-ordinate all promotional activities for one or more customers, to achieve satisfaction for the customer and an acceptable return for the supplier. You can assist the customer to ensure that maximum benefit is gained from the products and services supplied. 
• ServiceNow or ITSM tool experience  

Willingness to be assessed against  the requirements for SC clearance   

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. 

How to Apply  

Candidates must submit CV and Statement of Suitability (of up to 750 words) , which describes how you meet the below requirements:   

• Service Transition Management - Relevant experience with all aspects of Service Transition Management including Service Acceptance Criteria, Service Transition Plans, Early Life Support, and Warranty.  
• Service Management Framework qualification or equivalent experience - strong understanding of service management framework principles and processes and the ability to apply the technical knowledge in project or programme activities.  
• ServiceNow or ITSM tool experience    

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:  

• Communicating and Influencing 
• Working Together 
• Delivering at Pace  

A diverse panel will review your application against the Person Specification above.   

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.  

Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift.  

• Service Transition Management - Relevant experience with all aspects of Service Transition Management including Service Acceptance Criteria, Service Transition Plans, Early Life Support, and Warranty. 
• ServiceNow or ITSM tool experience  

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.  

A reserve list may be held for up to 12 months, from which further appointments may be made. 

Terms & Conditions 

Please review our Terms & Conditions which set out how we recruit and provide further information related to the Justice Digital Recruitment Terms & Conditions role and salary arrangements.  

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk

Person specification

Please refer to attached Job description.