Service Delivery Manager -Cabinet Office-SEO
Government Digital & Data -
Service Delivery Manager
Cabinet Office
Apply before 11:55 pm on Monday 23rd September 2024
Details
Reference number
368276
Salary
£40,850 - £44,260
A Civil Service Pension with an employer contribution of 28.97%
Job grade
Senior Executive Officer
Contract type
Fixed term
Loan
Length of employment
2 years
Business area
CO - Government Commercial and Grants Function - The Government Commercial and Grants Services (GCG Services) team works across two key Government Functions, the Commercial Function and the Grants Management Function. We deliver best in class digital, data and analytical solutions to drive meaningful s
Type of role
Administration / Corporate Support
Business Management and Improvement
Customer Insight
Digital
Working pattern
Flexible working, Full-time, Job share, Part-time
Number of jobs available
1
Contents
Location
Glasgow, Manchester, York
About the job
Job summary
The Product Delivery and Development Team sits within GCG (Grants and Commercial Group) Services, providing digital expertise to the cross-government Commercial and Grants Functions. The team serves both functions in improving existing digital services as well as enabling operational change through new technological builds.
Job description
We are looking for someone who can work on supporting the delivery of a citizen-facing tool, Find a Grant, to improve access to government funding and improve efficiencies in grants administration. Working to the Head of Product Development and Delivery, they will ensure that their product meets business and user needs, and provide expert advice to external delivery partners to ensure that any business or policy constraints are considered as well as implications of change. The Service Delivery Manager will also support in making decisions related to prioritisation of ongoing changes and providing support to users across government, building strong relationships and driving usage of the tool following its creation. Working across a transformative efficiency-driving tool used across government, the Service Delivery Manager will be able to prioritise their time and effort with different stakeholders depending on business need and project status.
You will have the opportunity to work on a transformative citizen-facing tool to support the Government Grants Management Function, providing efficient user journeys for organisations to find and apply for grant funding as well as driving good data quality to ensure maximum transparency for who is applying for grants and when. You will be key to ensuring that ongoing government funding is open, transparent and accessible for citizens and organisations across the UK.
You will:
- Detect notifications and conduct monitor checks to ensure that systems are running correctly.
- In emergencies, be on call outside your working hours to check events that have been logged as not functioning.
- Oversee the virtual environment.
- Communicate the benefits and performance of your service.
- Be responsible for the successful operation and continuous improvement of the service.
Person specification
Essential Skills and Experience
You must be able to demonstrate practical knowledge and experience in the following:
- Delivering high-quality digital products via Agile techniques.
- Proven experience balancing and managing multiple workstreams and resource plans.
- Challenging and removing barriers to effective delivery.
- Strong negotiation skills and a proven ability to influence external partners, stakeholders and customers.
Desirable Skills and Experience
It would be useful if you can also demonstrate experience of:
- Experience of finance and commercial management
- Contract management / oversight of external digital delivery suppliers
Additional information:
A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
Benefits
Alongside your salary of £40,850, Cabinet Office contributes £11,834 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
- A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Application process
As part of the application process you will be asked to complete a 500 word personal statement, linking to the person specification, and a 250 word behaviour on Managing a Quality Service.
Should a large number of applications be received, an initial sift may be conducted using the Personal Statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Selection process
At interview there will be some strength based questions and candidates will be assessed on the following behaviours:
- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions
Expected timeline (subject to change)
Expected sift date – w/c 23 September
Expected interview date/s – w/c 7 October
Interview location - Online (Google Meet)
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Further information
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
