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Video Product Manager (Ref: 87291) -HM Courts and Tribunals Service

Government Digital & Data -

Full-time (Permanent)
£32,827 - £40,403
Published on
23 May 2024
3 June 2024

Video Product Manager (Ref: 87291)

HM Courts and Tribunals Service

Apply before 11:55 pm on Monday 3rd June 2024


Reference number



£32,827 - £40,403

The national salary range is £32,827 - £35,678. London salary range is £37,174 - £40,403. Your salary will be dependent on your base location

A Civil Service Pension with an average employer contribution of 27%

Job grade

Higher Executive Officer

MoJ Grade HEO

Contract type


Type of role

Information Technology

Working pattern


Number of jobs available




East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

About the job

Job summary

This position is based Nationally

Job description

HM Courts and Tribunals Service 

Directorate:  Digital Technology Services (DTS)

Pay Band:    HEO

Job Title:      Video Product Manager

Location:   National

Successful applicants will be expected to be office based 2 days per week in any HMCTS Office (subject to  business availability). The frequency may increase in the future.

Term:          Permanent

Interview:   Video conference via Teams


Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).


Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary.  This role is within the Product and Delivery Job Family, is a Product Manager role at Associate Product Manager level, but carries the title Video Product Manager within DTS.

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.


These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS.

Job Description:

Working within the DTS Digital Infrastructure Product team, the video team has two primary areas of responsibility: live video links where users communicate in real-time with various video and audio technologies; and the Audio-Visual equipment installed in courtrooms to facilitate digital evidence presentation.

This role will be part of the team coordinating the operation, support, maintenance and improvement of this business-critical video infrastructure across the HMCTS estate. Excellent internal and external stakeholder management required with the ability to articulate technical solutions to a non-technical audience. The ability to work both independently and as part of a team, proactively and with versatility in responding to changing circumstances is essential. Supporting the Senior Video Product Manager, they will be expected to take ownership and constructively work with technical designs, supplier delivery processes, product choice and present solutions.

Key Responsibilities:

Working closely with all stakeholders, the main responsibilities of the role are:

  • Work collaboratively with suppliers for current and future capability and help develop a roadmap for the product and services. This will require a good technical capability, with the ability to support with discussions building strong supplier relationships. A good understanding of the organisation will be required in order to present and influence internal stakeholders on proposed technology changes and how that aligns with the organisation’s objectives.
  • Understand the wider picture of how video and audio technology should be deployed within a variety of environments to deliver a high-quality user experience. Use knowledge of video services to translate customer needs into clearly defined requirements. Be able to assess the impact of these services on associated infrastructure, internal delivery networks and cloud-based platforms and communicate this to business stakeholders and suppliers.
  • Deliver current operating procedures and processes for reporting and associated delivery of services and develop and execute improvements and efficiencies. Be able to recognise internal operating procedures and where changes can be delivered at pace with wider impacting procedures which require excellent stakeholder management, integrity, effective decision making and setting priorities.
  • Have a good understanding of wider IT requirements and develop user stories, in order to improve, design and deliver new services or support any procurement activity. A good analytical approach is needed to pull together various streams of data, understanding of functional and non-functional requirements and a grasp of risks with the ability to identify via all the different streams the approach needed to change and influence expectations and customer needs.
  • Lead and Manage incidents based on the service, help to co-ordinate the appropriate suppliers and stakeholders to support the resolution of the incidents. Bring together various resolution teams across the organisation and proactively encourage resolution, provide guidance and take the lead for resolution with the incident team. Provide clear communication to stakeholders or input to via the incident team.
  • Assess and respond to queries and issues as they arise providing further analysis as required or escalating more complex and difficult issues upwards to relevant members of the team. Maintain accountability and responsibility and help drive issues forward.
  • The post holder will report to the Senior Video Product Manager.

Essential Skills & Experience:

  • Familiarity with most aspects of the Agile product environment.
  • Can demonstrate a basic understanding of design, technology and data principles.
  • Worked in an iteratively and collaborative way showing good attention to detail within multidisciplinary teams.
  • Have a proven ability to problem-solve and collaborate with others to deliver successful solutions.
  • Understand how the needs of the team and the product vary across the stages of the product life cycle.
  • Attention to detail.

Essential Criteria:

  • Good understanding of IT, video and audio technologies.
  • Experience of working in large, complex organisations.
  • Ability to work to tight timescales, managing your priorities and ensuring delivery of requests.
  • Strong communication and written skills.
  • Good stakeholder and influencing skills.

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

  • Experience – As demonstrated in your CV & statement of suitability.
  • Behaviours – During the interviewwe will assess the 2 behaviours below at Level 3.
  • GDD Assessment – During the interview, you will be assessed against the GDD framework

Key Civil Service behaviours:

You will be required to provide evidence of the following key behaviours at Level 3.

  • Managing a Quality Service
  • Communicating and Influencing

Person specification

Please refer to Job Description


We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Communicating and Influencing


Alongside your salary of £32,827, HM Courts and Tribunals Service contributes £8,896 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.


Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

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