Key Account Manager

Dark Horse is a renowned digital marketing agency based in the UK, specialising in PPC, SEO and Paid Social. With a diverse clientele and a commitment to delivering exceptional results, we are expanding our Client Services team to continuously improve and evolve our services.

We work with aspiring 7-figure businesses and grow them to 8-figure businesses through elite level search marketing.

The role 

It’s about driving real client success… not just managing accounts but actively growing them. 

As a key point of contact alongside our PPC, SEO, and Paid Social account leads, you’ll take full ownership of a client portfolio. Your mission? To build strong, lasting relationships founded on trust and transparency. You’ll focus on delivering real value, uncovering growth opportunities, and driving repeat and incremental revenue. Acting as a strategic advisor and backed by the technical expertise of our account leads, you’ll work confidently alongside our service teams to support clients holistically, ensuring their long-term success… and ours. 

• Independently oversee a portfolio of client accounts, ensuring accountability for retained revenue. 
• A key contact and point of escalation for your clients, understand their business objectives to align our services to meet their goals. 
• Actively resolve client concerns and deliver solutions with exceptional customer service. 
• Manage client contracts, securing renewals and upsells. 
• Foster client relationships to develop cross selling and referral opportunities. 
• Assist in identifying and implementing initiatives to enhance client loyalty and satisfaction. 
• Gather client feedback and collaborate with internal teams to address concerns and enhance relationships. 

What’s on offer 

We think we’ve built a great place to work, where every individual feels rewarded for the effort, they put in. Enjoy this along with: 

• Hybrid working 
• Flexitime 
• Birthday off, obvs 
• Leafy Altrincham location 
• Mental Wellbeing BUPA programme 
• Dark Horse will carbon offset your role with The Dark Forest (green is good) 
• Working in an amazing team – Learning from some fantastic people 

The requirements 

• Proven client success experience within a performance marketing agency. 
• Proven track record of renewing contract, securing upsells and cross selling. 
• Excellent communication, customer service and interpersonal skills. 
• Good understanding of PPC, SEO and Paid Social. 
• Excellent attention to detail and experience managing contracted service. 
• A results-oriented mindset focused on client satisfaction and revenue growth. 
• All the gimmes – organisation, numeracy, IT skills, pro-active and a team player.

Success in this role hinges on becoming a trusted advisor to your clients, making sure everyone is aware of what success looks like, and leading them to success.