Senior Performance Analyst

Join DWP as a Senior Performance Analyst and drive evidence-based decision making that improves service performance and shape the future of public services in the UK.

Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Strong ability to design and implement performance measurement frameworks, including KPIs, goals, user needs based measures, and benefit tracking to drive improvement.
• Experience setting and upholding Performance Analytics standards, ensuring high quality‑ measurement across digital teams and alignment with the Government's Digital by Default Service Standard.
• Proven capability in collaborating across multidisciplinary teams, using multiple data sources to create meaningful measures and demonstrate the value delivered by services.
• Experience building capability and supporting recruitment across the Performance Analytics profession, alongside acting as a community leader who shapes practice and shares expertise.
• Advanced technical skills, including expertise in Google Analytics, Looker Studio, Google BigQuery, Power BI, and strong SQL proficiency for complex querying, dataset joins, and dashboard creation.

Please note this role requires you to pass Security Check clearance.

You and your role

As a Performance Analyst in DWP Digital's Working Age Services, you'll put data at the heart of some of DWP's most critical products and services, including Universal Credit.

You'll lead the delivery of high‑quality performance analytics, setting measurement standards and embedding best practice across product teams.

You'll shape effective performance frameworks, provide expert guidance, and ensure services are designed and iterated with clear, user‑focused insight at their core.

You'll develop KPIs, goals, and user‑needs‑based measures, analyse complex datasets, and communicate clear insights that influence decision‑making.

As a leader within the Performance Analytics community, you'll also help set standards, support recruitment, and guide teams in using tools like Google Analytics, Looker Studio, BigQuery, Power BI, and SQL to meet the Digital by Default Service Standard.

The work you do will help put better, more efficient and effective DWP services in the hands of millions of users.

Details. Wages. Perks.

Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).

Pay: We offer competitive pay for this role of up to £75,497.

Pension: You'll get a civil service pension with employer contributions of 28.97%, worth over £16,786 per year.

Holidays: A leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket.
• Professional development, mentoring and progression opportunities.

And we have an award-winning environment and culture:

• Recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable, so our application and selection process is just three stages:

1. Apply: complete your application on Civil Service Jobs.
2. Interview: A single stage interview online.

CLICK APPLY for more information and to start your application