Lead Interaction Designer - UK Export Finance - G7

Location

Westminster, London

About the job

Job summary

The Division

The Digital and Data division brings together the delivery, data, and user centred design functions within the directorate. Professionals within these functions work as part of agile and dynamic multi-disciplinary teams delivering products and services designed to meet the needs of users.

Job description

About the Role 

UKEF is committed to be a user-centred organisation, creating and designing services to provide:

• Accessible and intuitive access to UKEF services for exporters and lending partners 
• Efficient and streamlined case management for internal users 
• Robust data access, insight gathering, and reporting 

This role will lead the interaction design function within the organisation, ensuring that the services we deliver are:

• Accessible so that anyone can use them, regardless of disability or access need 
• Intuitive for new users or those with low digital skills 
• Aligned with the government service standard 

The successful candidate will spend part of their time working embedded within service teams, and part of their time establishing and maintaining interaction design standards and ways of working across the organisation. 

Main Activities

A lead interaction designer is an expert practitioner who works with minimal support, influencing and mentoring others. You will: 

• have oversight of the design of all digital touchpoints, ensuring designs follow best practice and adhere to the departments design system and government service standard. 
• manage and steer the interaction design approach for existing and new services, identifying appropriate strategies, methods, and priorities. 
• work with multi-disciplinary teams to produce and develop design concepts, re-using common component design patterns from across government where appropriate. 
• implement design concepts into practical working prototypes to test with users. 
• set direction and embed good practice within teams for products and services they are working on. 
• lead on accessibility, user centred design and assisted digital for projects and services. 
• assure the quality of interaction design delivery across teams for multiple or highly complex services. 
• represent design for UKEF at cross-government and internal assessments against the Service Standard. 
• manage and support design contractors ensuring they are delivering in line with internal standards and contributing to the internal UCD communities. 

This list is not exhaustive, and you may be required to carry out additional duties according to business needs.

Person specification

UK Export Finance is looking for motivated individuals with a desire to learn about the business.  Successful candidates will be provided not only with functional training to enable them to do well in their role, but also with personal development to help them to achieve their career ambitions. Please note that the person specification below outlines at which stage(s) you will be assessed on how you meet the criteria for the role(s) including:-

A = assessed at application stage     I = assessed at interview stage        T = assessed by test stage          P = assessed at presentation stage

Essential

Qualifications

• 5 GCSE passes (including Maths and English) at Grade 4 (C) or above; or relevant professional experience. (A)

Knowledge

• Understanding and experience with the gov.uk design system and Government Service Standard. (A)
• Embed a practice of hypothesis-driven design in a team. (A)
• Guide the organisation in how to use evidence to improve services. (A)
• Analyse, synthesise and use evidence to improve the way the organisation works ensure user insights are shared with and used by the wider organisation and across government. (A)
• Coach others in how to effectively communicate design. (A)
• Develop or introduce more effective methods of communicating design and working in the open. (A)
• Measurably improve the practice of inclusive, accessible and environmentally sustainable design in multiple teams or across your organisation. (A)

Skills/Ability

All skill levels are in relation to Lead Interaction Designer - Government Digital and Data Profession Capability Framework