Associate Infrastructure Engineer - Office for National Statistics - EO
Government Digital & Data -
Location
This role is located at our Manchester office and requires on-site attendance 5 days a week due to the nature of the role.
Office base: Heron House, 47 Lloyd Street, Manchester, M2 5LE.
The induction process for the role will be conducted in person.
About the job
Job summary
The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.
Do you enjoy technology? Are you looking for a role where you can make a real impact supporting delivery of Statistics for the Public Good strategy for the UK?
Can you work under pressure in a fast-paced environment? Would you thrive in an exciting environment that uses modern IT technology and infrastructure? Can you provide excellent service to both our internal and external customers? Then this could be the role for you…
We are looking for an enthusiastic person with a real passion for user experience and IT to join our lively team of approximately twenty engineers, supporting several sites and around 5000+ users.
The post is based in our Manchester office only and requires on-site attendance within Service Support Hours (8am-5.30pm) operated on a rota basis.
Job description
We’re looking for a Corporate Technical Support Engineer with a real drive and passion for excellent user experience.
The role resides within our Corporate Technical Support team who are responsible for resolving service calls relating to the use of IT devices and their applications, including mobile phones, laptops, tablets, and desktop computers. You will be interacting with users across numerous communication channels, both virtual and face-to-face i.e. Microsoft Teams/Outlook, ServiceNow or our Tech bars.
Some elements of this work can be physically demanding and involve lifting and installing equipment such as Monitors/personal computers and supporting meeting room equipment.
As a member of the Corporate Technical support team, you will be supporting and maintaining new and existing services, products, and platforms. The ideal candidate would have an interest in end user computing and mobile device management.
Our team culture is based around agile working and providing excellent service to both our internal and external customers.
Responsibilities
As a Corporate Technical Support Infrastructure Engineer your responsibilities will include but are not limited to, for the services, products and platforms supported:
- Responding to incidents, requests and changes.
- Monitoring the configuration, availability, security, capacity and performance.
- Engaging in continuous improvement activities.
- Tracking the life cycle of assets from acquisition through to disposal applying quality updates to asset records.
- Maximising the use of tools and technologies to deliver operational excellence.
- Engaging in wider communities of practice, identifying good practices we can adopt and sharing our experiences.
Person specification
Essential Criteria:
- A passion for technology and a keen technical interest.
- Able to use own initiative.
- Good troubleshooting and problem-solving skills.
- Excellent customer service and interpersonal skills.
- Capability to work under pressure and prioritise effectively to deliver quality outputs in a fast-paced environment.
- Ability to communicate effectively with a range of customers.
- Contributes to challenging existing processes to continually improve.
