Data & CRM Planner - National Savings and Investments - HEO
Government Digital & Data -
Full-time (Permanent)
£38,000 - £40,400 in London; £37,200 -£39,200 in Durham, Lytham or Glasgow
Published on
24 April 2026
Deadline
7 May 2026
What is this role?
This is a data‑driven role within the Data and CRM team, where you’ll use analysis and insight to support marketing, research and customer understanding.
You’ll work closely with internal stakeholders, helping them make better decisions through clear, compelling data, while also supporting the team as we transition from a legacy system to a new Knowledge & Insight data warehouse.
Why this role matters
Data plays a central role in how NS&I understands customers and improves services.
In this role, you’ll:
- Turn complex data into meaningful insight
- Support evidence‑based decision‑making
- Help shape how data is used across the organisation
- Influence stakeholders using insight, not just reports
What you’ll be doing
You’ll be involved in:
- Analysing and reporting on multi‑platform customer journeys
- Delivering accurate data for campaigns, dashboards and reporting
- Working across multiple data projects at pace
- Transforming data into insights for technical and non‑technical audiences
- Supporting the move to a new enterprise data warehouse
- Sharing knowledge and helping the team grow and evolve
Who this role is for
This role could be a great fit if you:
- Are a confident data analyst or programmer
- Enjoy working with stakeholders, not just datasets
- Can explain insight clearly to different audiences
- Like improving processes and how data is used
- Are curious, collaborative and delivery‑focused
Technical skills (high level)
We’re looking for experience with:
- R and/or Python for data preparation, analysis and automation
- Data warehousing and ETL processes
- Data visualisation and dashboarding tools
- Web and app analytics / traffic optimisation tools
Interested?
This partner post gives you the highlights.
Click through to the full Civil Service job advert to see full details and apply.
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