Senior Infrastructure Engineer - HMRC - SEO
Government Digital & Data -
Location
Bristol Regional Centre - 3 Glass Wharf
Edinburgh Regional Centre - Queen Elizabeth House
Manchester Regional Centre - Three New Bailey
Worthing - Teville Gate House
About the job
Job summary
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The Chief Platform Office are looking for a Senior Infrastructure Engineer to be a technical service manager, handling the supplier relationships supporting the infrastructure that underpin all internal services, public taxes and benefits.
We are HMRC Chief Digital and Information Office’s (CDIO) Tax, Benefits & EOps and we oversee and manage the supplier undertaking the operations and delivery onto critical national tax infrastructure (ETMP) and HMRC’s corporate IT services (EOPS).
Our aim is to assure and drive improvements to these technical services, enabling HMRC to improve and enhance its role while meeting whatever challenges that come along.
TAX, Benefits & EOps has been completely redesigned in conjunction with CDIO’s Target Operating Model and the re-procurement of its primary supplier. The newly designed SAP ECC6.0 Team will focus its activities on key governance and oversight over the supplier, who will be responsible for the running and operation of the services.
The Infrastructure Operations team provides a focal point and ownership for the cloud infrastructure performance and availability on the platform, as well as translate and champion central profession expectations at the platform level.
Job description
Reporting directly to the Lead Infrastructure Engineer, you will be responsible for supporting service management, assuring the platform performance runs the Azure infrastructure to time, cost and quality measures. You will:
- Actively contribute to the team development where knowledge and experience are shared is crucial to the role.
- Demonstrate enthusiasm and resilience to deliver meaningful change in a fast-paced environment with changing priorities.
- Having an infrastructure background with a technical understanding of cloud infrastructure (i.e., virtual machines, datacentres, environments
and the Linux Operating System.
Person specification
The Senior Infrastructure Engineer will provide direct support in the active management of all aspects of interim and strategic capacity planning whilst safeguarding SAP services throughout the product life cycle.
You will be responsible for the day to day running of the SAP Infrastructure hosted in Azure whilst ensuring future demand and change are supported.
The role also supports the documentation of the organisation’s data assets, to aid understanding, to allow more effective integration of data, whilst diminishing legacy data silos, enabling HMRC’s hugely complex IT estate towards a smaller set of strategic systems.
You will also assist in the provision of outstanding services and consistent levels of capability, as the need arises by the organisation, while building and maintaining relationships across Tax, Benefits & EOps with customers and suppliers to ensure high-quality, cost-effective provision of service that align to and support business needs.
Key responsibilities:
- Working with technical architects to translate architectural designs into operations.
- Providing specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service.
- Handling financials of the infrastructure and analyse cost savings in the Azure platform.
- Providing a long-term view of the platform and drive capability uplifts.
- Managing disaster recovery rehearsal and planning.
- Monitoring platform performance and availability.
- Working with suppliers maintaining a high quality of service.
- Maintaining documentation of the infrastructure assets and architecture.
- Providing oversight and advice to colleagues and suppliers.
- Supporting the management and governance of suppliers.
Essential Criteria:
- Demonstrable experience of whole life of service delivery and end-to-end focus on designing, developing, delivering, operating and
maintaining IT services. - Ability to coordinate products, suppliers, and vendors, and lead incident resolution.
- Experience of continuous improvement through proactively identifying and implementing service and business improvements, prioritising
efficiency and value. - Proven ability to assess opportunities for automation and innovative approaches, evaluate cost-benefit, and support change implementation.
- Evidence of critical thinking and apply analytical skills to deliver optimal user-focused services.
- Demonstrable experience of availability & capacity planning, monitoring, and improving services and ensuring cost-effective performance and
sustainability of components (hardware, software, network, cloud). - Evidence of taking accountability and ownership for resolving technical issues and ensuring solutions meet business needs.
- Proven technical expertise and strong knowledge of relevant technologies, including Microsoft Azure and Linux OS.
Desirable Criteria:
- Experience of leading a team.
