Associate Service Transition Manager - Department for Work and Pensions - HEO
Government Digital & Data -
Full-time (Permanent)
£38,772 - £39,621
Published on
19 May 2026
Deadline
31 May 2026
Location: Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, Sheffield
Join DWP’s Digital Channels Live Service Team and help bring critical digital services into operation. Your work will support services used across the UK, where stability and user experience really matter.
About the role
As an Associate Service Transition Manager, you’ll help ensure new and updated services go live in a controlled and customer-focused way. You’ll work closely with delivery teams, operations and stakeholders to prepare services for launch and support smooth transitions into live environments.
You’ll plan and coordinate activities, define acceptance criteria, and make sure governance, risk and assurance requirements are met. Your work will help protect live services while enabling continuous improvement.
What you’ll be doing
- Supporting projects early to shape service readiness
- Defining and managing acceptance criteria and readiness checks
- Coordinating resources, timelines and dependencies across teams
- Managing cutover and go-live activities
- Working through change management to protect live services
- Producing key documentation (handover, support models, rollout plans)
- Identifying and managing risks and issues
- Supporting governance and assurance processes
- Promoting service transition best practice
What we’re looking for
- Experience working with Agile or similar delivery methods
- Confidence working with a wide range of stakeholders
- Strong understanding of risk and service readiness
- Ability to coordinate complex activities across teams
- A structured, detail-focused approach
- Experience with service management frameworks (e.g. ITIL)
- A proactive and collaborative mindset
Interested?
This partner post gives you a quick overview
Click through to the full Civil Service Jobs advert to find out more and apply.
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