Application Support Engineer - Welsh Government - HEO
Government Digital & Data -
Full-time (Permanent)
£37,111
Published on
20 May 2026
Deadline
2 June 2026
Location: Wales
Join the Welsh Government and play a key role in delivering digital services that support people and businesses across Wales. As part of a growing and evolving digital function, you’ll help shape reliable, high-quality services that improve everyday experiences for citizens.
About the role
You’ll support and maintain business-critical applications, with a focus on Microsoft Dynamics 365 and the Power Platform. Working as part of a developing Application Support function, you’ll help ensure services are stable, secure and continuously improving.
This is a hands-on role where you’ll work closely with delivery teams, suppliers and business users, playing a key part in how platforms are managed, optimised and developed over time.
What you’ll be doing
- Provide day-to-day operational support for Dynamics 365 and Power Platform applications
- Manage system configuration, access and routine maintenance
- Monitor performance, troubleshoot issues and resolve incidents
- Support users and provide guidance on best practice
- Work with developers, testers and suppliers on live services and releases
- Maintain documentation, audit trails and operational processes
- Identify opportunities to improve performance, reliability and user experience
- Contribute to secure, compliant and well-governed services
What we’re looking for
- Experience supporting or managing enterprise applications (ideally Dynamics 365 or similar)
- Strong understanding of system configuration, data handling and IT service operations
- Ability to troubleshoot issues and manage incidents in a live environment
- Good communication skills, able to support both technical and non-technical users
- Proactive approach to problem-solving and continuous improvement
- Strong attention to detail and commitment to high-quality service delivery
- Comfortable working with stakeholders across teams and organisations
Interested?
This partner post gives you a quick overview
Click through to the full Civil Service Jobs advert to find out more and apply.
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