Infrastructure Engineer - Welsh Government - HEO

Location

Cardiff

About the Job

Job summary

Welsh Government

The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.

To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.

For more information about the benefits of making a difference with us, please see the Employee Benefits Pack.

Job description

Team/Division Overview:

As a member of a team consisting of 1 Senior Infrastructure Engineer, 2 Infrastructure Engineers and 1 Associate Infrastructure Engineer, the Infrastructure Engineer will help support the administration of a critical line of business suite of applications hosted on a cloud only estate. You will work closely with the Senior Infrastructure Engineer, WG Central IT teams and software support engineers to deploy and support cloud infrastructure services that underpin all RPW internal user services and external facing RPW Online services to the public.

Job Role

This post is mapped to the Infrastructure Engineer role/level in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.

Working directly to the Senior Infrastructure Engineer, the Infrastructure Engineer supports and maintains Azure Cloud and Office 365 infrastructure solutions and services as directed and according to Chief Architect and Service Owner to departmental policy. The Infrastructure Engineer will:

• ensure services are delivered and used as required
• work with and support third parties to provide infrastructure services

The Infrastructure Engineer is primarily responsible for the deployment, technical design analysis, maintenance and troubleshooting of cloud IT infrastructure to support mission critical business processes for the Division. You will provide technical support and assistance to infrastructure and transformation projects, focussing on excellent prioritisation, responsiveness and customer service.

We are looking for people who are:

• Enthusiastic and pro-active about resolving problems
• Team oriented, willing to support and develop others when needed
• Organised and have good planning skills to ensure the timely delivery of high-quality outputs.
• Experienced in communicating with a wide range of people using different communication methods.

Person specification

The desirable candidate will be able to demonstrate a working level of experience of IT infrastructure concepts and support of mission critical enterprise IT systems utilising skills and technologies such as:

• Azure Cloud IaaS Services
• ESRI Enterprise Mapping Software
• Powershell scripting and automation
• Azure Cloud PaaS & SaaS services and setup
• MABS Backup systems
• Citrix & AVD Desktop Management
• Office 365 Admin Centre
• Microsoft B2B & B2C
• Microsoft Entra ID management
• MS Intune management
• Azure Sentinel setup and monitoring
• Avanti Patching tools
• System Centre Tools
• SQL Scripting
• Microsoft Azure networking
• Awareness of Microsoft .Net Runtimes
• Atlassian Product suite

Your main day to day responsibilities will include:

• Administration, maintenance, and troubleshooting of Azure public cloud-hosted components and systems, covering Infrastructure as a Service, Platform as a Service and Software as a service.
• Build, configure, and support infrastructure solutions following new and established designs, adhering to industry best practise, modern standards, and product lifecycles
• Implement, monitor, and support security controls in line with information security requirements, working with system architects and security teams to mitigate security threats within solutions and services
• Collaboration and engagement with other service delivery teams, business application owners, suppliers and vendors, as applicable
• Monitor supported systems, identifying and addressing potential performance and capacity problems to avoid impact to service
• Analyse patterns and identify trends in support requests to resolve systematic problems in systems, processes and services
• Manage, document, and implement changes in accordance with Change Management processes as required
• Produce and maintain infrastructure support technical documentation to a high standard to ensure consistent and repeatable operations within the team as well as implement new standards such as Secure by Design
• Prioritise and diagnose incidents and requests, owning and managing assigned tickets to completion, following standard processes and procedures
• Ensure that major or urgent incidents (P1) are escalated via the service desk and communicated to stakeholders, working with other teams and third parties as necessary to facilitate resolution and recovery.
• Work with other IT teams to ensure a smooth service transition of new systems into actively supported services
• Perform system maintenance, security patching, handle security incidents and production go-live activities, may involve working outside of normal service window hours.
• Future opportunities as the team size grows to manage staff and their development

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• IT Infrastructure – You can build, configure, administer and support infrastructure technologies and solutions.
• Technical Understanding. You can understand the core technical concepts related to the role, and apply them with guidance