Business Analyst - Department for Work and Pensions - SEO

Location

This role may be located in one of the following locations; Blackpool, Birmingham, Leeds, Manchester, Newcastle and Sheffield.

Please find further information on the Corporate hub locations here.

Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027.

About the job

Job summary

As a Business Analyst you will be a key part of the team in delivering technical change within the department. You will work across the product delivery lifecycle to bring together business needs with technical capabilities, with the goal of defining solutions that deliver value. You will be given the opportunity to continue to grow your capabilities through working with Senior/ Lead BAs and continually growing your skills and knowledge through the support of the wider community of practice, additionally you will be, at times, responsible for managing Associate BAs to develop your management and coaching skills. 

These roles sit within Core Digital Services, responsible for delivering vital technical improvements to and management of some of our central DWP services. 

Great communication and stakeholder management skills are essential to ensure shared understanding and buy-in from Users and others (across Digital Delivery Teams and government departments) for the anticipated outcomes. 

Citizen Information - teams responsible for the technical products that store and share our citizen data within DWP and beyond, as well as modernising some of our older but still vital services. 

The Garage is an innovative team working within DWP Core Digital Services to create robust solutions. Utilising everything from Robotic Processing up to Generative AI. The Garage team uses the latest automation and cloud technologies to support digital transformation, improve colleague and customer experiences and is at the cutting edge of innovation.

Please note: While we are recruiting for nine positions in total, those joining the Garage team will be based in Newcastle. 

Job description

As a Business Analyst working within DWP Digital these are some of the things you will be doing:  

• You will be working within a transformational multi-disciplinary team building technical services (User Researchers, Developers, QAs etc.).  
• You will translate business problems and user needs into a set of detailed requirements to deliver value and great outcomes for our users.  
• You will lead workshops, interviews, focus groups and utilise other techniques to effectively understand the business problems and user needs.   
• You will develop and maintain stakeholder relationships. communicating effectively across both technical and business stakeholders and ensuring the understanding of requirements and acceptance criteria is aligned.  
• You will gain a good understanding of the business processes and activities that impact and that are impacted by the product or service. Selecting the appropriate best practice techniques to model business processes, to identify potential process improvements.  
• You may collaborate with a Product Owner to agree a suitable mix of epics, features & stories for each sprint, as well as contributing towards prioritisation activities.  
• You will take ownership for improving your own knowledge of Business Analysis and Agile principles, methods and tools and play an active role within the BA community including coaching and supporting other members, as appropriate. 

Please note: As part of the role, you may be required to travel regularly to the other digital hubs. The frequency of this will be discussed further should you be successful. 

Person specification

See selection process for further details.

If you would like to learn more about the role, please contact Natalie.Selby1@dwp.gov.uk.