Senior Business Analyst - Automation & Innovation - Home Office - SEO

About the job

Job summary

Help deliver the UK government's AI vision while transforming the Home Office.

Our Automation and Innovation portfolio is implementing the Government's Generative AI Framework, turning technological potential into reality.

Our work spans Border Security, Immigration, Asylum case management and Counter-Terrorism operations. We develop technology that reunites families, creates safer communities, protects vulnerable people, and improves UK travel experiences.

Our Business Analysis team is essential to understanding challenges where emerging technology is an enabler for transformation.

Working within the Digital Innovation Lab you will identify opportunities where an innovative approach and using emerging technology is optimal, engaging with stakeholders to understand the problem and collaborating with our engineers to develop solutions at pace. We take a hypotheses driven approach to designing experiments and you will lead on collating the information to create and baseline these, documenting the experiment as we go and feeding into the final feasibility assessment.

Job description

As a Senior Business Analyst, you’ll lead small to medium projects and contribute to larger programmes by owning key requirements.

You’ll align outcomes with service vision and business strategy, supporting product iteration and optimisation.

You’ll build strong stakeholder relationships, challenge constructively, and act as a critical voice to ensure fit-for-purpose solutions.

Working independently or collaboratively, you’ll demonstrate a solid understanding of your domain.

You’ll also help shape future business models and contribute to business architecture strategy.

As an active member of the Business Analysis community, you’ll share best practices and mentor others to support professional growth and capability development.

Person specification

Main Responsibilities

• Investigating operational and business needs and problems and assisting in the recommendation of service improvement and business solutions.
• Understanding and defining the problem to be solved and ensuring strategic decision-making supports business outcomes as well as user needs.
• Eliciting, analysing and validating business requirements and user needs, as well as business strategy problems, in the most appropriate and effective manner and format.
• Collaborating with other professions within scope of the delivery to embed the Business Analysis role and value in the context of a project and multidisciplinary team.
• Planning and leading large areas of Business Analysis delivery, owning the challenge and driving through to conclusions.
• Creating acceptance criteria (often utilising the concept of Behavioural Driven Development) to allow your new service to be properly tested.
• Modelling processes/procedures using established techniques with understanding of their purpose and importance.
• Production of periodic performance measures to inform stakeholders and drive discussion around the required service.

Essential Skills

• Promoting and building strong relationships with a broad range of people (technical and non-technical), and applying proven communication, and analytical skills to ensure the team’s plans and objectives are achieved.
• Constructively challenging, negotiating and persuading different stakeholders in order to achieve a consensus in opinion.
• Promoting working as a team, contributing ideas and opinions in a flat non-hierarchical structure and advocating to external people on the team’s behalf.
• Being adaptable in shifting and uncertain environments.
• Communicating in a variety of methods, applying the appropriate methods to each scenario/audience.