Business Analyst (TOOLING Team) - HM Courts and Tribunals Service - HEO

Location

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Introduction

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

Job Description

As a Junior Business Analyst, you will receive support from more Senior Business Analysts and be responsible for the output. You will have a limited toolset, will work with others or under supervision, and support stakeholder relationship management.

This is an entry‑level Business Analyst role supporting discrete, well‑defined pieces of work within the Family digital service.

The role is suited to candidates who are developing their Business Analysis capability and are looking to build practical experience working to clear direction, established processes, and existing delivery frameworks.

In this role you will

Your role as Business Analyst - TOOLING Team will encompass several key responsibilities listed below (but not limited to):

Agile Working

• Have experience of working in agile, including an awareness of agile tools and how to use them
• Can advise colleagues on how and why agile methods are used and be able to provide a clear, open and transparent framework in which teams can deliver
• Adapt, reflect and be resilient
• Have the ability to see outside of the process
• Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes 

Business Analysis

• Know how to investigate operational needs or problems and assist in the recommendation of service improvement and business solutions
• Can contribute to recommendations to improve services and understand the importance of evidence-based design or analysis
• Responsible for investigative work into problems and opportunities in existing and new services

Business Modelling

• Can model simple areas using established techniques and understand the purpose of this and its importance
• Can assist in complex modelling if required

Business Process Testing

• Can model simple areas using established techniques and understand the purpose of this and its importance
• Can assist in complex modelling if required

Digital Perspective 

• Are responsive to changes in technology, adapting your approach accordingly
• Can make decisions to meet user needs in the government context
• Understand the importance of assisted digital and can design services and make decisions to meet users' needs

Enterprise and Business Architecture

• Are aware of the target operating model: Innovation
• Know about innovation and what it involves

Methods and tools

• Have an understanding of the use of methods and tools

Requirements Definition and Management  

• Know about tools and techniques for determining requirements
• Can talk about the objectives of the business

Stakeholder Relationship Management 

• Know who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them
• Influences stakeholders and manages relationships effectively

 Testing (business analysis)

• Can execute test scripts under supervision
• Understand the role of testing and how it works in systems development 

User Focus

• Have an awareness or understanding of user experience analysis and its principles
• Can see the purpose of user stories and focus on user needs

Essential skills

• Excellent stakeholder engagement skills
• Can make decisions within agreed parameters
• Good communication skills
• Elicitation of business requirements 

The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates 

Desirable skills

• Experience applying at least one core Business Analysis technique (e.g. process mapping, requirements definition, user stories) in a delivery or operational context
• Experience working to defined objectives under the guidance of a senior analyst, product manager, or delivery lead
• Ability to clearly explain how analysis outputs were used to support a decision, change, or improvement