Service Delivery Manager (Workday and Business Applications) - Food Standards Agency - G7

Location

We offer great flexible working opportunities, and have offices in Belfast, Cardiff and York.
Please be aware that this role can only be worked within the UK and not overseas.
Travel within the UK will be required on an occasional basis, possibly with overnight stays.

About the job

Job summary

Are you experienced in managing live digital services and improving enterprise business applications? Can you provide strategic leadership while balancing user needs, service reliability, supplier performance and value for money? This is an opportunity to lead the strategy, delivery, support and continuous improvement of Workday and the wider business applications portfolio.

You will ensure services are secure, user-centred, well governed and aligned with organisational priorities. Working across digital, finance, HR, payroll and procurement teams, you will build effective relationships with senior stakeholders, suppliers and delivery partners. You will also manage Workday support capability and contribute to wider leadership as the team and portfolio develop

Job description

You will manage the operational performance of Workday and related applications, overseeing incidents, problems, changes, releases and service transitions. You will maintain the roadmap and backlog, translate business requirements and user feedback into prioritised improvements, and coordinate delivery across multidisciplinary teams while managing risks, dependencies and blockers.

You will manage supplier capacity, contracted support hours, budgets and commercial performance, ensuring resources are prioritised effectively and deliver value for money. As the key relationship lead, you will communicate service performance, delivery progress, risks and upcoming changes clearly to technical and non-technical stakeholders. You will line manage one colleague, supporting their workload, wellbeing, development and performance.

Essential criteria

Experience

• Experience of managing live digital, data or technology services, including service performance, incidents, changes, risks and continuous improvement. Lead Criteria
• Experience of leading strategy, portfolio and product planning for enterprise business applications, translating organisational priorities into clear roadmaps, investment decisions and deliverable outcomes.
• Experience of leading delivery across multidisciplinary teams, providing leadership and direction, managing dependencies and risks, removing barriers, and ensuring successful outcomes against business priorities.
• Experience of managing supplier relationships, contracts and budgets, holding suppliers to account for performance, making informed prioritisation decisions and securing value for money.
• Experience of leading the management and continuous improvement of enterprise business applications (such as ERP, HR, finance or procurement platforms), balancing operational service delivery with strategic transformation and change.

• Lead Criteria An initial sift will take place on the Lead Criteria.