Product Administrator: Document Management System - Serious Fraud Office - HEO

Location

The role will be based at our offices at 2-4 Cockspur Street, London, SW1Y 5BS, in central London, however, please note that we are due to move to Canary Wharf in early 2027. Please be aware that this role can only be worked in the UK and not overseas. Informal hybrid working arrangements apply and there is an expectation that employees will attend the office regularly. Work pattern and office attendance will be agreed with successful candidates.

About the job

Job summary

Technology and data are at the heart of the Serious Fraud Office (SFO). The Document Management System (DMS), built on SharePoint, is a critical service supporting around 850 users across operational and corporate teams. It enables secure information storage, retrieval and collaboration while helping the organisation meet its information management, public records and data protection obligations.

The Product Administrator is part of the Information Management and Systems team and supports the effective delivery of the Document Management System. The role involves working with users across the organisation to support data cleansing and migration activities, provide guidance and training, and promote effective use of the system.

The post holder will also support the administration and continuous improvement of the Document Management System, contribute to business-as-usual support activities, and assist with wider Information Management and Systems team priorities as required.

Job description

As a Product Administrator you will be responsible for:

• Administer and maintain the SFO’s Document Management System, supporting its ongoing effectiveness and improvement.
• Develop expert knowledge of the Document Management System and related information management processes.
• Support system configuration, testing, upgrades and enhancements with suppliers and IT colleagues.
• Provide advice, guidance and training to users across the organisation.
• Respond to user queries and requests, managing accounts, permissions, metadata and filing structures.
• Support the administration and development of the SFO’s Information Management tool, ActiveNav, including reporting and data quality activities.
• Promote best practice in information management, records management and data protection.
• Monitor system usage and produce reports to support compliance, adoption and service improvements.
• Maintain user guidance, training materials and support documentation.
• Contribute to wider Information Management and Systems team priorities, projects and initiatives as required.

For more information about the role and for a full list of key responsibilities, please click the Civil Service Jobs link.