Associate Product Manager - HMRC - SEO

Location

Manchester, Newcastle Upon Tyne - Benton Park View, Glasgow, Edinburgh, Leeds

Please note that due to workforce controls, Newcastle is only available to existing HMRC staff in this location.

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

This is an exciting opportunity to join HMRC’s Chief Digital Product Office within the Digital Communications Services team, which manages HMRC’s inbound communication channels and services.

Job description

As an Associate Product Manager, you will support the delivery and continuous improvement of HMRC’s inbound scanning and digital communication services. You will work with multidisciplinary teams, stakeholders and suppliers to understand user and organisational needs, prioritise improvements and help deliver accessible, effective digital services.

You will have the opportunity to work on complex, high-profile services during a period of significant transformation, helping to shape enhancements and improvements to live services.

You will work with colleagues across product, delivery, user research, design and performance analysis, using evidence and insight to inform product decisions and priorities.

HMRC provides learning and development opportunities to help Associate Product Managers build their product management capability and progress their careers in line with the Government Digital and Data profession.

This is an exciting opportunity to join HMRC’s Chief Digital Product Office within the Digital Communications Services team, which manages HMRC’s inbound communication channels and services.

Person specification

Responsibilities

As an Associate Product Manager, you will:

• Support the delivery and continuous improvement of product features for HMRC's inbound scanning and digital communication services.
• Define and refine the scope of product features and enhancements, balancing user, business and operational needs.
• Own and prioritise a backlog of user stories, ensuring priorities align with product goals and deliver value for users and the organisation.
• Build stakeholder understanding and support for product priorities, decisions and the product roadmap.
• Work collaboratively with multidisciplinary teams, other government departments and suppliers to shape and improve services.
• Use user research, service performance information, operational evidence and feedback to identify opportunities for improvement and inform product decisions.
• Work with researchers and designers to ensure products and services consider user needs and meet relevant accessibility standards.
• Contribute to HMRC's Product Management community, sharing learning and supporting the development of product management capability across the organisation.

Essential Criteria

You will need to demonstrate:

• Experience of delivering or supporting digital products or services in an Agile environment.
• Experience of translating user, business and operational needs into clear product requirements, improvements or solutions.
• Experience of prioritising competing requirements or activities to deliver value for users and the organisation.
• Evidence of building effective relationships with stakeholders and gaining support for product decisions or service improvements.
• Experience of identifying problems within a product, service or process and implementing effective improvements or solutions.
• Experience of working collaboratively with multidisciplinary teams, suppliers or delivery partners to deliver or improve services.
• Experience of using service performance, user insight or operational evidence to inform priorities and improvements.

Specialist role context

You will be working on services that include high-volume inbound scanning and intelligent document-processing technology, including document classification, data extraction and exception handling.

Previous experience of these technologies is not required, but an interest in learning about the technology, operational environment and associated service dependencies will be important.