Senior Delivery Manager - Ministry of Justice - G7

Location

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

The Role 

We’re recruiting for 2 Senior Delivery Managers here at Justice Digital, Data and Science to be part of our warm and collaborative Office of the Public Guardian (OPG) Digital team and Prisons Digital Team. 

The OPG is an executive agency, sponsored by the Ministry of Justice. It helps people in England and Wales to stay in control of decisions about their health and finance and make important decisions for others who cannot decide for themselves. You’ll be working across a number of multi-disciplinary teams that build and support services for the OPG, its partners and the general public. 

OPG Digital is recognised for its trailblazing work having migrated from its legacy platforms to fully cloud-based systems. Our teams practise continuous delivery and test-driven development, with production deployments multiple times a day. 

In Prisons Digital, we build and maintain digital products and tools that help to: 
 

• protect the public 
• provide decent and safe spaces in which to live and work 
• reduce reoffending by rehabilitating the people in our care through education and employment 

You will work collaboratively with multidisciplinary digital teams and with stakeholders across policy and operations, delivering digital services for prisons that meet user needs and business requirements. You will use the knowledge you gain of how users work and the policy they must comply with to develop and maintain services that speed up complex processes and help prisons to run more efficiently. 

This role aligns against Product and Delivery, Senior Delivery Manager from the Government Digital and Data Framework. 

The Senior Delivery Manager role sits within Justice Digital’s delivery profession and is responsible for enabling the effective delivery of complex, high-risk digital services and products. 

Senior Delivery Managers provide leadership and support to multiple delivery teams, manage risks and dependencies, and help teams maintain focus and momentum. You will be responsible for building team capability, promoting agile practices, and influencing senior stakeholders to create a culture of continuous improvement. 

You’ll also be an active member of Justice Digital’s delivery management community contributing through mentoring, coaching, and sharing expertise. 

Key Responsibilities: 

As a Senior Delivery Manager at Justice Digital, you will: 

• Lead delivery of complex or high-risk products and services with confidence. 
• Build and support high-performing teams that are motivated, inclusive and user-centred. 
• Coach and line manage delivery managers and support capability building across the profession. 
• Manage dependencies and unblock delivery risks across teams, departments or portfolios. 
• Promote agile and lean practices and help teams adopt the most appropriate tools and techniques. 
• Communicate effectively with stakeholders across technical and non-technical boundaries. 
• Influence decisions and lead change that improves delivery outcomes. 
• Take responsibility for complex relationships with contracted suppliers. 
• Advocate for professional development and contribute to the wider delivery community. 

Person Specification  

Essential 

• Agile and Lean Practices – You have deep knowledge and experience of working with a range of Agile and Lean tools and techniques, with an ability to coach within and outside of the team. You are a recognised expert who advocates these approaches, continuously reflecting and challenging teams. You should be able to provide evidence of applying these practices in a digital environment. 
• Planning – You have experience leading a continual planning process in a very complex environment. You identify dependencies in plans across services and coordinate delivery, managing relationships between different people within and across teams. You coach other teams as the central point of expertise and maintain the cadence of delivery. 
• Maintaining Delivery Momentum – You have a proven track record of actively addressing the most complicated risks and identifying innovative ways to unblock issues, managing dependencies across teams, departments or government as a whole, as well as driving teams and setting the pace, and ensuring teams are working towards delivery commitments. 
• Making the Process Work – Demonstrable ability to focus on the outcome, challenge and improve disproportionate organisational processes where it impacts the pace of the team. Able to identify what works best for the team and when to utilise certain processes. Understands that all steps in a process must add value. Able to influence and make positive changes to the organisation. 
• Leadership – Promote diversity, inclusion and equality of opportunity, respecting difference and external experience. Welcome and respond to views and challenges from others, despite any conflicting pressures to ignore or give in to them. Stand by, promote or defend your own and your team’s actions and decisions where needed seek out shared interests beyond your own area of responsibility, understanding the extent of the impact actions have on the organisation. Inspire and motivate teams to be fully engaged in their work and dedicated to their role. 
• Team Dynamics and collaboration - You know how to build successful delivery teams. You understand team styles and how people work together. You can maintain, influence and motivate a team. You can give and receive feedback, facilitating the feedback loop. You can ensure the health of a team and facilitate conflict resolution, accelerating team performance. You can ensure that the team works in a transparent way and that the work is understood externally. You can create an open and collaborative working environment; you are flexible, adaptable and have a willingness to learn. You can recognise how people work together, facilitating the best team make-up depending on the situation. You know how to help teams maintain a focus on delivery while being aware of the importance of professional development. 

Willingness to be assessed against  the requirements for BPSS clearance. 

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity, Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.  

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.