IT Service Desk Analyst - HM Land Registry - EO

Location: Plymouth, South West England

As an IT Service Desk Analyst, you’ll be the first point of contact for IT support, helping users resolve issues quickly and confidently. The team resolves over 60% of incidents at first contact, so you’ll gain hands‑on experience from day one.

This role offers:

• Structured support and clear processes
• Exposure to a mature, enterprise‑scale IT environment
• Training and qualifications to help you progress your IT career

Whether you’re already working in IT support or coming from a strong customer service background with technical interest, this role provides a solid foundation to grow.

What you’ll be doing

In this varied and people‑focused role, you will:

• Act as a single point of contact for IT queries and incidents
• Provide first‑line technical support via multiple channels
• Resolve issues at first contact whenever possible
• Log, manage and progress incidents and service requests
• Monitor key IT services and systems
• Work collaboratively with colleagues, suppliers and technical teams
• Help improve services, processes and customer experiences
• Support IT projects and service improvement activity

Who this role is for

This role would suit someone who:

• Enjoys helping people and delivering excellent customer service
• Has an interest in IT infrastructure and operations
• Has experience with Windows, Microsoft 365 or business applications
• Approaches problems calmly and adaptably
• Works well as part of a team and communicates clearly

You don’t need to know everything on day one, what matters most is your attitude, curiosity, and willingness to learn.

Apply now

View the full job description and apply via Civil Service Jobs