IT Service Manager - Department for Work and Pensions - HEO
Government Digital & Data -
Full-time (Permanent)
£38,772 - £39,621
Published on
28 April 2026
Deadline
12 May 2026
Locations: Blackpool or Manchester
Why this role?
As an IT Service Manager, you’ll be responsible for ensuring high‑quality, resilient workplace computing services that directly impact how colleagues across DWP work.
This is a role for someone who enjoys solving problems, building relationships and continuously improving services.
About Technology Services
Technology Services provides the digital foundation that DWP relies on, from live IT operations to secure infrastructure and end‑user services.
The team focuses on:
- Delivering a modern digital workplace
- Running resilient, reliable IT services
- Improving performance and user experience
- Protecting and securing services
- Developing skills and creating clear career pathways
What you’ll be doing
As an IT Service Manager, you will:
- Manage the end‑to‑end delivery of workplace computing incidents, problems and requests
- Act as a senior escalation point, coordinating teams to drive timely resolution
- Apply IT Service Management best practice (ITIL‑aligned) pragmatically
- Identify trends and lead continual service improvement initiatives
- Create, maintain and manage service knowledge for workplace products
- Build strong relationships with internal teams and external suppliers
- Promote automation, reducing manual effort and improving user experience
- Validate and assure supplier service data, performance measures and invoicing
- Proactively identify your own learning and development needs
Who this role is for
This role could be a great fit if you:
- Have strong IT Service Management experience
- Enjoy working across teams and building trusted relationships
- Are confident managing live services and escalations
- Like improving processes and service quality
- Can work independently while collaborating widely
- Care about user experience, not just technical delivery
Essential experience (summary)
You’ll need experience in:
- IT Service Management, including exposure to ITIL frameworks
- Driving service improvement across multiple technologies and teams
- Supporting and maintaining products and live services
- Working with stakeholders and suppliers to achieve outcomes
Interested?
This partner post gives you the highlights.
Click through to the full Civil Service Jobs advert to see full details and apply.
Related Posts
More jobs at Government Digital & Data
Interaction Designer - GDS
Full-time (Permanent)
Test Engineer - GDS - SEO
£46,725 - £50,220 (London) / £42,893 - £45,653 (National) plus additional allowance
Full-time (Permanent)
Senior Interaction Designer Intellectual Property Office -
Full-time (Permanent)
Senior Interaction Designer Intellectual Property Office - sE
Full-time (Permanent)
Infrastructure Hosting Engineer - Health and Safety Executive - HEO
£38,005 - £41,065
Full-time (Permanent)
Lead Test Engineer - HMRC - G7
£58,541 - £64,624
Full-time (Permanent)
Business Relationship Manager - National Crime Agency - HEO
£45,326 - £49,544
Full-time (Permanent)
Data Engineer - Department for Education - SEO
£42,806 - £46,971
Full-time (Permanent)
Senior QA Engineer - Department for Science, Innovation & Technology - SEO
£40,415 - £48,620
Full-time (Temporary)
Solutions Architect - MI6 - Secret Intelligence Service - SEO
£80,875 - £89,475
Full-time (Permanent)
Senior Data Engineer - MI6 Secret Intelligence Service - SEO
£63,823
Full-time (Permanent)
Lead Data Engineer - MI6 Secret Intelligence Service - SEO
£80,875
Full-time (Permanent)
Lead Data Engineer - Driver and Vehicle Licensing Agency - G7
£57,515
Full-time (Permanent)
Lead Performance Analyst - Government Digital Service - G6
£70,521 - £86,262
Full-time (Permanent)
Senior Data Architect - Government Digital Service - G7
£57,517 - £70,834
Full-time (Permanent)
Senior Product Manager - Ministry of Housing, Communities and Local Government - G7
£58,092 - £63,483
Full-time (Permanent)
User Researcher - HMRC - SEO
£45,544 - £55,157
Full-time (Permanent)
Principal Data Engineer - Home Office - G6
£76,117 - £80,237
Full-time (Permanent)
Communications and Engagement Lead - Department for Science, Innovation & Technology - G7
£56,850 - £68,570
Full-time (Permanent)
Content Designer - Ministry of Housing, Communities and Local Government - SEO
£44,004 - £53,575
Full-time (Temporary)
Head of Strategy and Policy - Government Digital Service - G6
£69,675 - £82,860
Full-time (Permanent)
Census Test Lead (Programme Delivery Manager) - Office for National Statistics - G6
£68,199 - £75,364
Full-time (Temporary)
Senior Technical Architect - Ministry of Justice - G7
£58,511 - £78,225
Full-time (Permanent)
Lead Test Manager - Driver and Vehicle Licensing Agency - G7
£57,515 - £82,430
Full-time (Permanent)
Senior User Researcher - HMRC - G7
£58,541 - £64,624
Full-time (Permanent)
Head of Content Design - Department for Energy Security & Net Zero - G7
£56,900 - £69,765
Full-time (Permanent)
Lead Service Transition Manager - Maritime and Coastguard Agency - SEO
£44,241
Full-time (Permanent)
Lead Data Engineer - UK Health Security Agency - G7
£56,185 - £70,566
Full-time (Temporary)
Lead Portfolio Delivery Manager - Driver and Vehicle Standards Agency - G6
£69,501 - £73,501
Full-time (Permanent)
Senior Product Manager - UK Health Security Agency - G7
£56,185 - £70,566
Full-time (Permanent)
Cyber Security Governance and Risk Management Principal - Government Digital Service - G6
£69,675 - £90,756
Full-time (Permanent)
Lead Infrastructure Engineer - Companies House - G7
£53,540 - £68,250 - £4,350 - £11,000 additional allowance depending on capability.
Full-time (Permanent)
Content Designer - Government Digital Service - SEO
£45,131 - £49,065
Full-time (Permanent)
Data Lead - Department for Work and Pensions - G6
£75,026 - £92,522
Full-time (Permanent)
Senior Data Engineer - Intellectual Property Office - SEO
£47,766 - £58,575
Full-time (Permanent)
Director General (Digital and Infrastructure) - Department for Education - SCS3
£200,000
Full-time (Permanent)
Senior Data Architect - Driver and Vehicle Standards Agency - G7
£57,515 - £61,515 - Plus an additional Government Digital and Data Profession allowance up to £24,915.
Full-time (Permanent)
Senior Product Manager - Home Office - G7
£62,109 - £68,109
Full-time (Permanent)
Lead Product Manager - Driver and Vehicle Licensing Agency - G6
£69,501
Full-time (Permanent)
Associate Service Transition Manager - Department for Work and Pensions - HEO
£38,772 - £39,621
Full-time (Permanent)
Chief Technology Officer - Home Office - SCS2
£120,000 - £150,000
Full-time (Permanent)
Senior Data Scientist - Ministry of Justice - SEO
£42,914 - £46,182
Full-time (Permanent)
Head of Data Services - Department for Science, Innovation & Technology - G6
£69,675 - £82,860
Full-time (Permanent)
Lead Product Manager - UK Research and Innovation - G7
£69,056
Full-time (Permanent)
Lead Product Manager - Department for Business and Trade - G6
£69,284 - £89,757
Full-time (Permanent)
Senior Product Manager - Home Office - G7
£62,109 - £66,229
Full-time (Permanent)
Head of Product for the Civil Jurisdiction - HM Courts and Tribunals Service - G6
£71,381 - £85,257
Full-time (Permanent)
Data Analyst - The National Archives - SEO
£41,000
Full-time (Temporary)
Data Analyst - Office for National Statistics - HEO
£34,587
Full-time (Permanent)
Senior User Researcher - Insolvency Service - SEO
£48,429 - £54,686
Full-time (Permanent)
Senior Service Designer - Driver and Vehicle Standards Agency - SEO
£44,241 - £58,997
Full-time (Permanent)
Senior Technical Architect - Department for Education - G7
£58,185 - £62,336
Full-time (Permanent)
Lead Technical Architect - HM Land Registry - G7
£66,200 - £83,000
Full-time (Permanent)
Senior Business Analyst - Intellectual Property Office - SEO
£47,766 - £58,575
Full-time (Permanent)
Content Designer - Registers of Scotland - HEO
£47,590 - £54,482
Full-time (Permanent)
Content Designer - Ministry of Justice - SEO
42,914 - £53,081
Full-time (Permanent)
Lead DevOps - HMRC - G7
£58,541 - £64,624
Full-time (Permanent)
Senior Application Operations Engineer - College of Policing - SEO
£36,520
Full-time (Permanent)
Application Support Engineer - Welsh Government - HEO
£37,111
Full-time (Permanent)
Senior Infrastructure Operations Engineer - Driver and Vehicle Licensing Agency - SEO
£44,241
Full-time (Permanent)
Lead Service Designer - Ministry of Justice - G6
£71,381 - £85,257
Full-time (Permanent)
Second Line Support Service Desk Manager - HM Courts and Tribunals Service - SEO
£42,914 - £53,081
Full-time (Permanent)
Performance Analyst - Home Office - HEO
£39,500 - £43,500
Full-time (Permanent)
Head Of Cyber Operations Defence - Cabinet Office - G6
£69,308 - £80,342
Full-time (Permanent)
Security Architect - HM Courts and Tribunals Service - SEO
£42,914 - £53,081
Full-time (Permanent)
Data Governance Manager - Office for National Statistics - SEO
£41,985 - £47,121
Full-time (Permanent)
Product Management Practice Manager - HMRC - G7
£58,541 - £64,624
Full-time (Permanent)
Senior Data Analyst - Department for Education - G7
£58,185 - £62,336
Full-time (Permanent)
Senior Interaction Designer - Intellectual Property Office - SEO
£47,766 - £58,575
Full-time (Permanent)
Service Transition Manager - Companies House - SEO
£53,540 - £57,250
Full-time (Permanent)
Deputy Director for Productivity and Technology - Home Office - SCS1
£81,000 - £110,000
Full-time (Temporary)