Director for Working Age Services - Department for Work and Pensions - SCS2

Location

Leeds, London, Manchester, Newcastle-upon-Tyne

Job Summary

The Role of Director for Working Age Services sits in Digital and Transformation Group (DTG).

The Director will be accountable for both the live running and transformation activities for services including playing a key leadership role in the jobs and careers service programme. This is our flagship programme – outlined in the Get Britain Working White Paper - to transform how DWP provides employment support.

Job description

• You will own the delivery strategy delivering transformation outcomes through our services, including working across Directorates to deliver policy intent through user-centred digital services. Ensuring that the right processes, procedures, and technologies align to delivering improved user, policy, and business-related outcomes.  
• Development and execution of comprehensive roadmaps for those services, aligning organisational design, governance practices, capability, and 3rd party services to enable delivery of service design and delivery.  Lead design, development, and delivery of large-scale user-centred services, utilising innovative technologies and data, integrated with DWP’s core platform capabilities. 
• Lead multi-disciplinary teams to design, plan, deliver and maintain products - including user experience, development, data models, real-time analytics, machine-learning, APIs, development, and behaviour-driven testing
• Lead creation of core capabilities to support the service and make available across DWP though loosely coupled services, leading and influencing matrixed architecture, security, and infrastructure operations teams. 
• Play an active role within the DWP Director community, and as a senior Digital leader across the Government. 
• Lead and embed new ways of working and technology-enabled innovation, driving and building sustainable digital capability across the Department to support Civil Service Reform. 
• Role modelling inclusive leadership behaviours and creating the culture and conditions to empower people to work across organisational boundaries, in multi-disciplinary teams, in service of our priorities. 
• Provide assurance and oversight of transformation programme activity, ensuring they are managed effectively and represent value to taxpayers. 
• Maintain outstanding financial management and control standards, which require financial budgets to be managed to within 1% variance per quarter and per budget allocation. 

In addition, the role will require you to: 

• Contribute to and actively participate in the executive leadership of DWP as we deliver unprecedented change to the welfare system, and to the products and services it delivers. 
• Manage complex relationships with a wide range of internal and external stakeholders including partners and vendors

Person specification

The successful candidate must be able to demonstrate their knowledge, experience and skills against the following essential criteria:

• Significant experience of delivering high performing, transformational digital services at scale and to budget.
• Experience of building and leading high performing teams, proactively setting strategic priorities, communicating delivery impact and issues to senior colleagues. 
• Demonstrable experience of shaping and sustaining organisational culture change that supports new ways of working across organisational and professional boundaries.
• Experience in developing and continuously improving digital services, increasing service quality and performance whilst reducing cost.  
• High levels of digital literacy and be capable of effectively engaging with design, delivery and technical colleagues, suppliers, and stakeholders to define the best approach to service design.  
• Experience of building service strategy based on user-insight, driving value through delivering user-centred digital services.  
• Experience of adopting innovative approaches to delivering and procuring services and managing relationships with suppliers.