IT Delivery Manager - HMRC - SEO

Locations: Bristol, Edinburgh, Manchester, Leeds, Liverpool, Telford, Worthing
(Stratford & Newcastle available to current HMRC staff only – see full advert for details)

What is this role?

This is an IT Delivery Manager role within HMRC’s Chief Digital & Information Office (CDIO), working in the Borders and Trade portfolio.

You’ll be responsible for delivering medium to large‑scale digital and IT change, working across HMRC teams and with external delivery partners to ensure products are delivered on time, to cost, and to quality.

Why this role matters

HMRC is delivering one of the largest digital transformation programmes in government, modernising services used by 50 million customers.

In this role, you’ll:

• Enable delivery of critical digital products
• Help teams navigate complex governance and change environments
• Support services that have real national and economic impact

Your work will contribute directly to how borders, trade and excise systems operate across the UK.

What you’ll be doing

As an IT Delivery Manager, you will:

• Lead the end‑to‑end delivery of one or more medium to large IT projects
• Create and manage delivery plans, reporting progress clearly
• Identify, manage and escalate delivery risks, issues and dependencies
• Manage costs, budgets and commercial relationships with suppliers
• Work across Agile and Waterfall delivery approaches
• Remove blockers and enable teams to deliver effectively
• Build strong relationships with stakeholders across HMRC and CDIO
• Line manage and support Associate IT Delivery Managers
• Coach teams and stakeholders in delivery management and Agile ways of working
• Actively contribute to HMRC’s Delivery Manager community

Who this role is for

This could be a great fit if you:

• Have experience delivering IT or digitally‑enabled change at scale
• Are confident working in complex, highly governed environments
• Enjoy working with diverse stakeholders and suppliers
• Can balance pace, quality, risk and cost
• Like building strong, motivated teams and helping others succeed

Skills & experience

We’re looking for experience in:

• Delivering medium to large IT or technical change programmes
• Project and delivery governance, including planning and assurance
• Risk, dependency and cost management
• Supplier and commercial management
• Agile and Waterfall delivery methodologies
• Clear communication with technical and non‑technical audiences

Experience of HMRC delivery tools or lifecycle knowledge is desirable, but not essential.

Interested?

This post gives you the highlights.

Click through to the full Civil Service Jobs advert for full details (including location eligibility) and to apply.