Senior Service Transition Manager - HO - SEO

Location

Cardiff, Croydon, Glasgow, Liverpool, Manchester, Sheffield

About the job

Job summary

Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

As Senior Service Transition Manager, you will be part of a team who is accountable for ensuring designs for new or changed IT services are supported by the required resources necessary to operate and manage the service. You will deliver required levels of availability, reliability and performance, ensuring comprehensive and forward-looking services are robust and affordable whilst adhering to relevant industry, government and Home Office standards

You will focus on small scale transitions with a relatively low impact, transitioning projects to live service in a safe and structured manner, underpinned by strong stakeholder management skills, you will play a key role in linking projects and programmes with operations and support ongoing services. 

Where business needs allow some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. The successful candidate will be based in either the Croydon, Liverpool, Manchester or Sheffield regional office, however there may be a requirement for occasional travel to other locations.

Watch this video to hear from members of the team talking about the projects they work on and their experience of working here.

Job description

As a Senior Service Transition Manager, your day-to-day responsibilities will be to:

• Support the safe and structured transition of new services into live, ensuring operational requirements are embedded in service designs.
• Report status and pipeline information accurately and regularly to team leads, and driving work forward to meet delivery deadlines without compromising quality or agreed Service Levels.
• Build strong collaborative relationships with project teams, Service Management, and third-party suppliers to resolve issues and overcome obstacles.
• Contribute to transition gateways and developing policies, processes, and procedures aligned with best practice, using a clear and structured methodology.
• Produce timely Statements of Work, assessing resource needs, and supporting the design and transition of services to meet Portfolio and Product team requirements.
• Create a Service Design Package document drawing on the knowledge of the service and the Service Architect. Maintain risk registers, ensuring risks are communicated promptly to relevant stakeholders.

Additionally you will participate and support collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.

Person specification

Essential skills

As a Senior Service Transition Manager, you’ll have a demonstrable passion for Service Management, with the following skills or extensive experience in:

• Reviewing and managing changes to service and creating associated documentation.
• Having productive working relationships with project and support teams through effective communication and stakeholder management.
• Producing high quality deliverables in a variety of contexts / environments within time constraints
• Applying a structured and methodical approach to problem solving in the most efficient way.
• Applying a breadth of knowledge of technical skills and applications.
• Working in enterprise scale IT transition teams and adhering to industry best practice.