Content Designer

As part of the EUC&C Content team, you will:

• Design user journeys for employees to request, set up, use, and fix problems with their technology.
• Write clear, accessible guidance to help employees improve their digital literacy and get the most from their technology.
• Review, publish, and manage content on One Digital Office, our internal guidance and training SharePoint site.
• Educate the wider portfolio on Content Design and advocate for User-Centred Design approaches
• set and maintain style, tone, and accessibility standards for all EUC&C content.
• Support Change, Adoption, and Training managers in delivering clear and accessible training and communications across the whole of the Home Office.

As a content designer, you’ll know how to:

• Make complex language and processes simple to understand.
• Make the case for designing content based on user needs.
• Explain your decisions clearly.

Your role will be to make sure appropriate content is shown to users in the right place and in the best format.

You will work closely with user researchers, business analysts, product managers, and change and adoption managers to test ideas, challenge assumptions and propose design solutions.

Your main day-to-day responsibilities will include:

• Scoping, writing and editing content for content internal digital products and services.
• Working as part of a multi-disciplinary team to identify user needs and agree the right design approach.
• Choosing the best format for delivering content to users.
• Monitor the performance of content, identifying ways to improve service.
• Working with relevant stakeholders and subject-matter experts to make sure content is relevant and accurate.
• Helping other teams understand what content design is, why it’s important, and how to work with content designers.
• Ensuring all content meets Government Digital Service (GDS) standards.
• Ensuring all content is accessible and inclusive for all users.
• contributing to the UCD community by attending and organising events, leading discussions and workshops, and sharing ideas and best practices.
• Encouraging constructive criticism of your work and constructively reviewing the work of others, for example during peer reviews.

UK residency and security requirements       

Please note that this role requires Security Check (SC) clearance, which would normally need 5 years’ UK residency in the past 5 years. 

However, in exceptional circumstances security clearance applications for candidates who have been present in the UK for at least 3 of the last 5 years may be considered. Failure to meet this residency requirement will result in your security clearance application being rejected.