Business Analyst
Information Commissioner's Office -
The Information Commissioner’s Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data.
As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.
Job description
Business Analysts play a critical role in enabling successful transformation by providing insight, analysis, and structured thinking across the full change lifecycle. Working as part of an integrated Transformation & Delivery (T&D) team, Business Analysts collaborate closely with Transformation Leads, Change, Delivery, and PMO colleagues to ensure solutions are evidence-based, impactful, and deliver sustainable outcomes.
Business Analysts are central to ensuring that transformation is well-defined, evidence-led, and deliverable, acting as a critical bridge between strategy, design, and execution. Through integrated working within the T&D team, they help ensure change is not only delivered—but successfully embedded and sustained.
Key responsibilities:
Strategic Transformation Support
Apply systems thinking to understand how processes, systems, and behaviours interact across the organisation
Identify interdependencies, risks, and wider impacts of change initiatives
Support shaping of transformation opportunities through insight and analysis
Discovery & Analysis
Lead current state analysis, including process mapping, customer journeys, and ways of working
Gather and document business, operational, technical, and user requirements
Conduct root cause analysis to identify underlying issues rather than symptoms
Analyse data to identify trends, risks, and opportunities to inform decision-making
Undertake impact assessments (operational, technical, people, regulatory)
Support benefits modelling, baseline measurement, and KPI definition
Identify pain points, inefficiencies, and opportunities for improvement
Design & Solution Development
Support the design of future state processes, operating models, and solutions
Work collaboratively with Delivery and Change teams to ensure solutions are practical, adoptable, and aligned to business needs
Ensure stakeholder needs are understood and reflected in “as is” and “to be” process designs.
Delivery Enablement
Working with the Transformation Leads, support delivery teams by refining and clarifying requirements throughout business case and process development.
Contribute to prioritisation decisions based on value, impact, and capacity
Track and support benefits realisation during delivery
Analyse lessons learned and support identification of opportunities for standardisation
Continuous Improvement
Monitor performance trends and conduct root cause trend analysis to identify recurring issues
Support process optimisation and continuous improvement initiatives
Review benefit realisation and contribute to ongoing enhancements
Identify opportunities to improve consistency, efficiency, and customer outcomes
Governance, Reporting & Assurance
Contribute to reporting, assurance, and decision-making processes through high-quality analysis
Provide clear, evidence-based insights to inform governance forums
Support tracking of performance, risks, and benefits across initiatives
Integrated Team Working (T&D Model)
Work collaboratively across Transformation Leads, Change, Delivery, and PMO as part of a joined-up, integrated service
Act as a connector between business needs and delivery teams, ensuring alignment and shared understanding
Champion cross-functional working, knowledge sharing, and consistency of approach
Represent business areas or strategic domains as required, feeding insights both into and out of the T&D function
Person specification
Essential criteria assessed at application stage:
Professional accreditation in business analysis or change (e.g., BCS, IIBA, PMI-PBA) and/or Lean/Six Sigma practitioner or equivalent demonstrable experience.
Significant experience leading business analysis on complex programmes spanning multiple functions/teams, including discovery, requirements, process/service design and benefits realisation.
Demonstrable experience of practice leadership (e.g., setting standards, quality assurance/peer review, mentoring/coaching, building communities of practice, or capability development).
Exceptional stakeholder engagement and influencing skills at senior level, with the ability to shape decisions, challenge constructively, and translate complexity into clear options and recommendations
Evidence of delivering measurable outcomes (e.g., efficiencies, risk reduction, service performance improvements or customer experience uplift) and of improving how analysis is performed through coaching, standards or governance.
Advanced analytical skills, including the ability to identify root causes, gaps, duplication and control weaknesses, and to work with subject matter experts to develop options, assess impacts and recommend implementable solutions.
Experience supporting prioritisation, planning and dependency management (e.g., demand shaping, roadmap planning, benefits tracking) and strong working knowledge of Microsoft 365 and analysis tooling.
Excellent knowledge and demonstrable ability of Microsoft 365 applications.
Essential criteria assessed during interview:
Significant experience leading business analysis on complex programmes spanning multiple functions/teams, including discovery, requirements, process/service design and benefits realisation.
Exceptional stakeholder engagement and influencing skills at senior level, with the ability to shape decisions, challenge constructively, and translate complexity into clear options and recommendations.
Strong analytical and critical-thinking capability, including experience with service/process redesign, customer journeys, target operating models, information/data flows, and benefits/OKR definition.
Evidence of delivering measurable outcomes (e.g., efficiencies, risk reduction, service performance improvements or customer experience uplift) and of improving how analysis is performed through coaching, standards or governance.
Proven expertise in shaping and communicating target states (blueprints/roadmaps) and tailoring analysis approaches to different delivery contexts (project, product, Agile and hybrid), ensuring the right level of detail and alignment to organisational change.
Advanced analytical skills, including the ability to identify root causes, gaps, duplication and control weaknesses, and to work with subject matter experts to develop options, assess impacts and recommend implementable solutions
Experience supporting prioritisation, planning and dependency management (e.g., demand shaping, roadmap planning, benefits tracking) and strong working knowledge of Microsoft 365 and analysis tooling.
Experience of communicating, negotiating and influencing strategic change.
Equality, diversity, and inclusion
The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Read more about our commitment on our website.
Candidates with a disability who meet the minimum criteria for this vacancy will be invited to interview as part of the ICO’s commitment to the Disability Confident Scheme.
As part of the ICO’s commitment to our EDI objectives and creating a workplace that represents the communities and societies we serve, we guarantee an interview to candidates who declare they identify as belonging from an ethnic minority background and who meet the minimum criteria for this vacancy
If you are disabled or have an impairment and require an alternative application method, please email the HR team at recruitment@ico.org.uk
Closing Date
Please submit your CV and cover letter by 23:59, Thursday 20 August. Your cover letter should be no more than 1,000 words and should clearly demonstrate how you meet the essential criteria for the role.
We may close this vacancy early if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible. If you require any reasonable adjustments to support your application, please contact us at recruitment@ico.org.uk.
In the event of a high volume of applications, we may not be able to invite all candidates who meet the minimum criteria to interview. However, we encourage you stay in touch and apply for future roles that match your interests.
All candidates who meet the minimum criteria and apply in-line with our guaranteed interview scheme for disabled and ethnic minority applicants will be interviewed.
