We’re looking for a Digital Account Director to lead Jam’s digital arm and develop our B2B and B2C accounts.
You’ll join our amazing team of Jammers to ensure service excellence for established brands within the financial service, tech and sustainability sectors, among others.
As an integrated communications agency we devise and deliver comprehensive marketing solutions, utilising a combination of tactics that support clients in meeting strategic business objectives, encompassing everything from web (UX / UI / build), paid media, social media (paid and organic), SEO, PR, creative, digital outreach, brand development and more. Our ideal candidate will have a solid understanding of the broader marketing mix.
This is a key role for a Digital Account Director with a good strategic and commercially-focused approach. Reporting into the Associate Director, you will direct and lead on client strategies and ensure client service excellence, identifying opportunities for growth.
You will be confident in forging strong, profitable and long term relationships with key decision makers and demonstrate in-depth knowledge of clients, their industries and their objectives. Understanding the broader marketing mix, you will deliver the best strategy and tactical mix of Jam’s specialisms to help clients achieve their goals.
Commercial management is essential, ensuring accounts are run profitably and clients receive the best possible return.
As Digital Account Director you will bring excellent team management and delegation skills, being fully invested in your team’s professional growth through actively mentoring and developing your team. Overseeing your team’s capacity, you will also be responsible for resource management and recruitment where required.
This is a role for an experienced Digital Account Director with a solid agency background, who understands the nuances of agency life.
We’re a truly Jammy agency, with a fantastic working environment, down to earth, supportive culture and quality creative output. We offer generous holiday allowance, continuous training, flexible working and performance related bonuses.
We’re a close-knit team and the agency is energetic and fast-paced, so you’ll need a good sense of humour and a work ethic in line with our ambitions. In addition, you’ll need:
A track record of delivering multi-channel digital marketing strategies in agency for both B2B and B2C clients. Experience of the Financial Services industry is ideal but not essential.
Proven experience in cultivating long-term relationships at the highest level
Proven experience in growing and developing client accounts through strategic recommendations
Experience of leading delivery teams
Experience in devising successful digital strategies, through to implementation and reporting
Proven knowledge of web, SEO/SEM, email marketing, social media and display advertising
Strong commercial acumen
Ability to work collaboratively
A strategic thinker
Excellent communication skills
To understand the unique requirements of working within a small agency
To love what you do. We really care about the work, and our Jammers. We want someone who feels the same way and will champion both the agency, and our clients
Deliver exceptional client services, prioritising and managing clients’ expectations, whilst monitoring client satisfaction
Working with our Associate Director, set and lead digital marketing strategies, ensuring the strategic and creative excellence of team outputs in response to client briefs
Lead effective and efficient cross-functional interaction within the agency to deliver client success
Measure and report on the performance of campaigns, guiding and advising clients of best practice based on results
Ensure the effective management of client budgets and content distribution for maximum results
Monitoring clients’ industries, immersing yourself in their industry news / pain points
Ensure compliance (e.g. copyright and data protection)
Accountability for revenue, profitability and growth
Mentor team members and develop their skill set in accordance with their individual goals and objectives and career path
Play a key role in the recruitment of new team members as and when required
Be actively involved in new business efforts from qualifying opportunities to leading pitch teams
A minimum of 5 years’ experience in a digital agency
Digital native, expertise in all digital channels: PPC, SEO, Content, Social, Programmatic, etc.
A working knowledge of the wider marketing mix, such as PR and offline activity
Excellent presentation, communication and negotiation skills, with experience of cultivating senior client relationships
Demonstrable commercial acumen with experience of growing revenues and effectively managing campaign budgets
Proven experience in leading new business pitches
Excellent organisational and time management skills with strong attention to detail
Management reporting experience essential
Above all we’re looking for a team player with a positive, can-do attitude.
What you’ll get:
The opportunity to work with leading brands
A positive and rewarding work environment
A great team and support network
Autonomy to bring your own creativity to the mix
A bonus structure
Very generous holidays
An office dog!
If you’ve got what it takes to become our next Jammer, send your CV and details of current salary to email@example.com
Salary dependent on experience
Location: Northern Quarter, Manchester City Centre