Business Development Representative

We're the team behind the AI-powered customer engagement platform that's transforming how businesses connect with their customers - turning every conversation into a revenue-driving moment.

Our platform helps contact centre teams achieve their goals through intelligent automation, predictive insights, and seamless customer experiences. We build technology that empowers people, not replaces them.

We are proud of our reputation for combining cutting-edge tech with down-to-earth people, we have big ambitions and a clear sense of who we are.  Our culture is driven by our values: we take ownership, move fast, challenge the status quo, and learn constantly. Working at MaxContact means being stretched, you’ll be trusted with responsibility early, expected to think commercially, and encouraged to act decisively. We don’t stand still, and neither will you. 

At the same time, we believe high performance only works in a safe, supportive environment. You’ll be surrounded by smart, driven people who want to see you succeed, who value openness and honesty, and who see mistakes as part of learning quickly and getting better.

We're builders, problem-solvers, and customer champions who believe in innovation with purpose, human-first technology, and delivering results that matter. You'll work alongside passionate colleagues building technology that directly impacts how thousands of businesses connect with millions of customers every day.If you’re ambitious, curious, and excited by the idea of building something meaningful in a fast-moving tech business.

We are looking for an ambitious and commercially driven BDR/SDR to join our growing sales department.

Role Purpose

Generate qualified pipeline for the MaxContact sales team through smart outbound prospecting and responsive inbound handling. This is a high-impact, high-energy role for someone early in their sales career who wants to learn fast, use cutting-edge tools, and build the foundation for a career in SaaS sales.

Key Responsibilities

People (Prospects, Customers & Internal Stakeholders)

• Engage prospects through multi-channel outreach: email, phone, LinkedIn, and events
• Build rapport quickly and uncover business challenges that MaxContact can solve
• Work alongside AEs and BDMs to coordinate account-based outreach
• Attend team stand-ups and share learnings openly — one team, one pipeline

Process (Delivery, Commercial & Operational Discipline)

• Execute outbound sequences targeting ideal customer profile accounts
• Follow up on inbound leads quickly and qualify to a defined standard
• Book qualified discovery meetings for Account Executives
• Use AI tools for research, personalisation, and outreach at scale
• Track all activity in CRM with accuracy and discipline

Systems (Data, AI Tools & Operational Platforms)

• Use CRM, sales engagement platforms, and LinkedIn Sales Navigator as daily tools
• Leverage AI for contact research, messaging personalisation, and email drafting
• Report on daily and weekly activity and meeting metrics

Success Measures

• Customer value first: outcomes over features, relationships over transactions
• Ownership mindset: you see problems as yours to solve and see them through
• AI-native working: you use AI tools as a natural part of how you work every day
• Curiosity and continuous learning: you actively seek to grow and share what you learn
• One team mentality: you collaborate freely, uplift others, and share knowledge
• Startup energy: you move fast, adapt to change, and thrive in a scaling environment
• Number of qualified meetings booked per week and month
• Inbound response time and conversion rate
• Activity levels — calls, emails, sequences — versus targets
• CRM data quality

Training & Enablement

• Structured onboarding covering our platform, customers, and internal systems
• AI tools and workflow training — this is business as usual at MaxContact, not a nice-to-have
• Continuous learning budget and access to professional development platforms
• Regular knowledge-sharing sessions and internal communities of practice
• Mentoring, coaching, and career development conversations from day one
• Access to industry certifications and professional development relevant to your role

Skills and Experience

Essential

• Motivated, resilient, and coachable — you want to grow and are not put off by rejection
• 1–2 years’ experience in an outbound, cold-calling heavy sales or commercial role
• Strong multichannel prospecting skills across phone, LinkedIn, and email
• Strong written and verbal communication skills
• Organised and able to manage multiple outreach threads simultaneously
• Genuine curiosity about technology and how it solves business problems
• SaaS or technology sales experience
• Experience in a sales, customer service, or commercial environment
• Familiarity with CRM tools such as Salesforce or HubSpot
• Exposure to AI productivity tools in a professional setting

Benefits and Perks

• 25 days annual leave plus your birthday off - So you can genuinely switch off, recharge, and bring your best self to work.
• Increased holiday entitlement with length of service - We recognise commitment and loyalty. As you grow with MaxContact, we give more back because owning it over time should be rewarded.
• Enhanced maternity and paternity packages -We support our people at every stage of life. By enabling families to take meaningful time when it matters most.
• Life insurance - Providing peace of mind for you and your loved ones reflects our commitment to doing the right thing and owning our responsibility to support our people beyond the workplace.
• Enhanced pension options- We help you invest in your future, not just your role today enabling you to make it count over the long term.
• Company-paid sick leave- We trust our people to take the time they need to recover and return well.
• Personal training allowance - We invest in your growth and encourage continuous learning. You’re empowered to develop your skills, challenge yourself, and challenge the status quo for your career and for our customers.
• Buy and sell holiday options- Flexibility matters. This option allows you to shape your working life around what’s important to you.
• Social, charity and culture committee events- We believe strong connections build great teams. These activities bring people together, support our communities, and reinforce our one team mindset.
• Hybrid working (minimum two days in the office)- We balance flexibility with collaboration.