1. How did you enter the insurance industry? Was there a specific turning point, mentor, or experience that put you on your current path?"
My path into insurance wasn’t a straight line. I started here as a cleaner, then moved through reception, the service desk, app support, and into my current role as an Azure platform analyst, all here. Honestly, what drew me in was the excitement of learning about the industry and connecting with incredible colleagues. The welcoming atmosphere made me realize that insurance is a place where I truly belong and can thrive. It wasn’t a single moment or person, it was the collective experience and support from everyone.
2. What do you love most about what you do, and what do you find most challenging?
What I love most is how much I’m learning. I joined this role in January, so every week brings something new, and I enjoy getting hands-on and building real confidence with the Azure platform. Working closely with the infrastructure engineers on my team has been a big part of that, I’m learning a lot from them about how everything fits together. Even smaller wins, like tracing a user’s missing Edge favourites back to a profile sync issue, are satisfying because they show the progress I’m making. The most challenging part is the flip side: cloud technology never stands still, so there’s a lot to absorb. But staying curious with a strong team around me is exactly what drew me to this work.
3. What does a typical day or week look like in your role?
Right now, a lot of my week is about learning while doing, supporting users, investigating, and resolving issues on the platform, and working closely with the infrastructure engineers on my team for daily Azure tasks. Since I joined in January, no two days are the same, and that variety is part of what makes the work interesting.
4. If you had to pick one professional or personal achievement you’re most proud of what would it be?
Without a doubt, the journey I’ve had within Canopius. It wasn’t one big moment, but each step built on the last through curiosity, effort, and the support of the people around me. To me, it’s proof that where you start doesn’t have to be where you end up.
5. Outside of work, do you have any hobbies that you do to unwind or any special interests you think more people should care about?
I enjoy traveling and discovering new places, and living in England has truly changed me because of its rich history, culture, and beauty. I also like to relax by taking walks with my dog, reading, and going to the gym. One thing that fascinates me is learning about where we come from. Since I’m from Brazil, where many people have diverse backgrounds, I often build family trees for friends and others to help them discover their origins.
