Pulsant, the UK data centre and digital infrastructure platform, today announced the completion of a £2 million investment programme across its nationwide network of sites, including its facility in Manchester.
Delivered over the last two years, the roll-out has focused on improving the day-to-day, on-site experience for clients, visitors and Pulsant people, modernising facilities and refreshing interiors.
Refurbishments have been completed at Pulsant sites in Croydon, Edinburgh, Maidenhead, Milton Keynes, Newcastle, Reading and Rotherham, as well as Manchester.
The investment further strengthens Pulsant’s offering to data-driven organisations which are looking to scale and grow. Its distributed digital infrastructure platform enables digital transformation, underpinned by low latency connectivity.
The Data Centre Experience programme was piloted at Croydon in early 2024 when Pulsant worked closely with clients, through a series of user groups, to better understand how its data centres are used in practice.
They highlighted a need for more welcoming, efficient and collaborative spaces to help IT teams and technicians work more productively when on site.
More than 500 UK businesses use Pulsant colocation services, housing their own servers and IT infrastructure in its secure, interconnected facilities.
“Data centres are often designed primarily around the infrastructure, rather than the people who work in them every day,” said Ben Cranham, Chief Operating Officer at Pulsant.
“From the outset, our goal has been to create spaces where everyone – clients, partners, visitors and our team – feels welcome, supported and happy to be there. We’ve listened to the people who spend time in our data centres to shape environments that reflect how they work, now and in the future.
“By paying close attention to details, we’re delivering spaces that not only enhance wellbeing and productivity but also help us stand apart in the market.”
Client advocacy has more than doubled following the transformation, with a 33-point Net Promotor Score (NPS) surge in those saying they'd recommend Pulsant to industry peers seeking colocation.
Clients and contractors have noticed big improvements, singling out excellent site security, board and breakout rooms, rest areas and even complimentary drinks in post-upgrade feedback to the company.
Further upgrades are in progress at Pulsant’s recently acquired Birmingham and Fareham sites, reflecting its ongoing focus on service improvement.
Main features of the investment programme include:
- Clearer navigation: A new zonal layout and improved signage, improving the efficiency of engineers’ time on site;
- Enhanced amenities: Dedicated breakout spaces for calls, meetings and downtime, supporting client on-site productivity;
- Modern meeting rooms: Equipped with AV technology and guest Wi-Fi, supporting client-supplier meetings and project management efficiency;
- EV charging points: Supporting sustainability and electric vehicle use;
- Upgraded build rooms: Dedicated build bays with tools, test Power Distribution Units (PDUs) and equipment, increasing convenience and on-site productivity as equipment can be configured away from the data hall and then installed;
- Streamlined site access: Improved security processes for smoother movement on site, maintaining the highest levels of security whilst reducing bottlenecks at busy times.
