Join us at The Den, Kimpton Clocktower for an evening of honest conversation, good food, and the kind of debate that doesn't happen in a webinar. Four short sessions. One central question. No sales pitches.

What to expect

• Exclusive early access to brand new Voice of the UK Consumer data — guests get it before public release
• A CX spotlight from Dr Nicola Millard, Principal Innovation Partner at BT — exploring how changing customer expectations and advances in automation are reshaping the contact centre, what AI and analytics really mean in practice, and why augmentation — not automation — may be the real priority for customer contact
• A panel of contact centre leaders — including Jason Stanton, Customer & Operations Director and MaxContact Partner Invosys— on the frontline moments that build or break customer trust
• A solo session from Nick Crawford: from AI frustration to AI confidence — a practical framework for getting reliable results from GenAI
• Open-floor Q&A to close the evening

Who it's for Contact centre leaders, ops, performance, compliance, L&D — anyone responsible for shaping how customers experience your brand.

Good to know This is a community event. No vendor pitches, no hard sells — just an honest room of people working through the same challenges.

Still curious? Check out the videos below to see what previous Afterwork events have been like.

Oh, and did we mention? A gorgeous venue, delicious food and top-notch drinks - all on us.