Join James Cuthbertson (CRO, Relative Insight) and industry peers for an exclusive business breakfast on chatbot optimization, agentic systems, and the future of customer experience

Why Attend?

You’ll learn how leading organizations are tackling agentic CX, understand what’s working with chatbots and what’s not, and get an update on the latest CX, VOC, and analytics trends. Most importantly, you’ll leave with actionable frameworks and a clear roadmap for your own organization.

Only 15 places available!

What You'll Learn

Agentic CX: The New Wave

Understand how the shift toward agentic AI and autonomous workflows is changing the role of chatbots and escalation management in 2026 and beyond.

What’s Working with Chatbots

Real examples from customers like Comcast, Medtronic, and McMaster University on what bot strategies achieve the 13% best-in-class escalation rate (Hyperleap AI, 2025).

What’s Not Going So Well

Honest discussion: 32% of chatbot interactions escalate (Marketing LTB, 2026), but the gap between expectations and reality is stark. 81% expect escalation; only 38% get it (Zoom + Morning Consult, 2025).

The Real Financial Impact

71% of customers leave due to poor service (Yaguara, 2025). Bad CX costs the market $3.7 trillion annually (Khoros/Qualtrics, 2024). What this means for your budget and revenue.

Agent Optimizer Framework

A proven 3-phase approach to reduce escalations by 20% in 8 weeks. At a 50,000-interaction baseline, that’s 3,500 fewer escalations. Annual savings: $223,000 plus revenue recovery.