Digital Performance Analyst

As digital performance analysts we work with a variety of other professions in DWP to understand the problems that face the users of our digital services. We get teams to think about how we can measure the difference our products make. We use performance frameworks to support teams to develop and discuss meaningful KPIs ensuring they have the data they need to make decisions.

Every day is different, on any day you might be building relationships with teams, developing data collection plans, solving complex problems, or doing analysis on service iterations. We pull together a variety of data to show how digital services are adding value and meeting the Government’s Digital by Default Service Standard.

This is a key role that will deliver accurate and actionable insights to a variety of stakeholders, to drive the focus and centralise the user in everything that we do.

The successful candidate for this role will:

Understand the needs of the service users and how the service is going to measure if they’ve been met.

Nurture relationships with multidisciplinary agile teams promoting analysis and driving continual iterative improvements through evidence based decision making.

Take a supporting role in the development of the performance frameworks and key performance indicators (KPIs) for the service, build dashboards and provide in depth reports to communicate key metrics.

Work with web analysis tools to gather data and provide insight on citizen user journeys.

Provide guidance on data collection from multiple sources to measure a service.

Unlock understanding beyond the digital journey about the impact of the end-to-end service on the citizen.

Deliver high-quality analysis and performance reporting that provides meaningful and actionable insights to improve the service, proactively offering suggestions of ways to improve the service.

If you would like to learn more about the role, please contact Felicity.smith@dwp.gov.uk.

Benefits

An employer pension contribution of up to 27%
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working

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