Associate Delivery Manager - HM Courts and Tribunals Service - HEO

Location

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. 

www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

As an Associate Delivery Manager, you will be expected to support the Senior Delivery Manager with a strong focus on delivery. You will be accountable for the effective delivery of complex, high-risk products and services. You will have a strong background and experience of working in a project-based environment, across a range of products and services, throughout the entire product life cycle. You will have some responsibility and accountability as a point of escalation. You will also be supporting the Senior Delivery Manager who is accountable for the performance and coaching of agile software development teams. Your CV should demonstrate your ability and experience of creating and coaching self-organising, high performing agile delivery teams.

Key Responsibilities:

·      Supporting in the leading of Agile ceremonies and or coaching sessions

·      Planning and implementing agile ways of working whilst supporting the multi-disciplinary team and suppliers.

·      Managing the risks and issues log, including proactively following up on actions which may help mitigate current and future risks or issues.

·      Communicating with key stakeholders to support the resolution of blockers and highlight any dependencies, risks & issues to delivery.

·      Supporting in the management of the team’s incident dashboard and various incident management MS Teams channels.

·      Work with Senior Delivery Manager and Principal delivery Manager to provide delivery updates to key stakeholders and or the delivery team.

·      Supporting in the management of delivery products and services at different phases to understand how the needs of the team and the product vary across the stages of the product lifecycle

·      Maintaining the monthly ROI database for all automation streams based off cost savings vs costs analysis.

·      Responsible for identifying and comparing the best processes or delivery methods to use, including measuring and evaluating outcomes

·       The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Skills & Experience:

·       People management skills to successfully lead your teams, with the coaching aptitude to support and empower your people. Allowing people to develop the skills, confidence and experience to independently deal with business and people related issues.

·       Management skills; ability to plan, set realistic performance measures, delegate and review progress to improve performance and manage risks.

·       Able to build and maintain effective relationships with key internal and external stakeholders at all levels. To influence and negotiate to resolve competing priorities and issues.

·       Ability to work to tight timescales, managing your priorities and ensuring timely delivery of quality products.

·       Effective communication skills including delivering and leading on key messages, ensuring that they are understood and implemented consistently.

·       Ability to analyse data, identify trends and workflow requirements to make informed decisions that contribute to local and national priorities and improving service delivery.

Desirable Criteria:

·       Experience of working within a multi-disciplinary team.

·       Experience of using IT applications and an interest in technology as a way of resolving business problems or meeting business needs.

·       Have had experience in applying Agile principles in practice, can identify and compare the best framework or delivery methods to use.

·       Can facilitate difficult discussions within the team or with diverse senior stakeholders.