Business Analyst - Department for Work and Pensions - SEO

Location

This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

Please find further information on the Corporate hub locations here.

Please note: for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027.

For candidates requesting to work in Sheffield King’s Court, please note these roles will initially be based at King’s Court and then move to 1 West Bar by early 2028.

About the job

Job summary

We have a number of exciting Business Analyst opportunities available across DWP Digital, including Debt, Health & Disability Services, Working Age Services and Hybrid Cloud. Five vacancies are within the Working Age Services team and are available in Birmingham, Leeds, Manchester and Newcastle. The remaining opportunities are available in Birmingham, Blackpool, Leeds, Manchester, Newcastle and Sheffield.

As a Business Analyst, you will play a vital role in shaping and delivering digital transformation that supports millions of users across the UK. Working within multidisciplinary teams, you will help bridge the gap between business needs and technical solutions, ensuring that products and services deliver meaningful outcomes and value.

This is an opportunity to contribute across the product delivery lifecycle, working in Agile environments to support the design and delivery of services that meet user and business needs. You'll collaborate with a wide range of stakeholders, applying business analysis techniques to help define solutions, improve processes and support effective decision making.

Joining DWP Digital means becoming part of a thriving Business Analysis profession where learning and development are actively supported. You'll have access to experienced Senior and Lead Business Analysts, an established community of practice, and opportunities to broaden your skills, expand your experience and progress your career. As you develop, you'll also have opportunities to support and mentor colleagues at earlier stages of their Business Analysis journey.

Please note: As part of the role, you may be required to travel regularly to the other digital hubs. The frequency of this will be discussed further should you be successful. 

Job description

• You'll be working within a transformational multi-disciplinary team utilising agile methodologies.
• Communicate effectively across both technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned.
• You'll translate business problems and user needs into backlogs of detailed requirements to deliver value and great outcomes for our users or for the solution that align to best practice.
• Advise the Product Manager in agreeing the suitable mix of epics, features & stories for each sprint, as well as active contribution towards prioritisation activities.
• Conduct research and analysis to understand business processes and activities that impact and that are impacted by the product or service. Select the appropriate best practice techniques to model business processes, existing and new, in order to achieve consensus.
• Lead workshops, interviews, and other investigation techniques to effectively understand the business problems, business needs and user needs.
• Be responsible for improving your own knowledge of Business Analysis and Agile principles, methods, tools and techniques.
• Play an active role within the BA community, coaching and supporting other members of the community.
• Contribute to the development of others through coaching, mentoring and knowledge sharing, with opportunities to undertake line management responsibilities where applicable.

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• Lead criterion - Significant experience of working across the full breadth of the Business Analyst role.
• Experienced in using a wide range of analysis techniques to understand the problem and needs.

If you would like to learn more about the role, please contact Aisha.gultasab@dwp.gov.uk.