Data & CRM Planner - National Savings and Investments - HEO

Location

Durham, North East England, DH1 1SL : Lytham St Anne's, North West England, FY8 4TS : Glasgow, Scotland, G2 8JX : Southwark, London (region), SE1 9HA

About the job

Job summary

NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £240 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.

A small company with a big reach, we offer a range of benefits including flexible working, a 9-day fortnight scheme, a performance-related variable pay bonus, a generous pension scheme and great opportunities for development. We care for colleagues, respect one another, invest in our people and manage talent effectively.

We are currently working in a hybrid way with colleagues expected to work at their chosen office location for 40% of their working month.

As a member of the Data and CRM team your role will primarily be supporting internal stakeholders by providing data and analysis to support marketing and research projects and activities.

You will be expected to be able to champion data and the data team as being central to the decision-making process across the business and influence/persuade stakeholders accordingly.

Additionally, you will be expected to provide support and guidance across the team and help us all develop as a team as we transition from our existing legacy system to a new Knowledge and Insight data warehouse.  

Job description

See role profile

Person specification

Essential experience

• Experienced data programmer with strong core coding ability; data warehouse and ETL experience.
• Proven ability to manage multiple data projects simultaneously while maintaining high accuracy.
• Experienced in transforming data into clear, compelling insights for both technical and non‑technical audiences.
• Experience in analysing and reporting on multi-platform customer journeys.

Essential Skills

• Self‑driven data analyst with a track record of delivering accurate, actionable data for campaigns, reporting and dashboards that support evidence‑based decisions.
• Curious, collaborative and committed to improving processes through innovation, testing and knowledge‑sharing.

Essential technical knowledge

• Working knowledge of R and/or Python with the ability to apply coding skills to data preparation, analysis and automation.
• Knowledge of data visualisation tools, with experience creating clear, insightful visualisations and dashboards.
• Knowledge of web and app traffic optimisation tools