Digital Commercial Manager - OFGEM - G7

Location

Successful candidates may be based in any of our office locations – Cardiff, Glasgow or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

Job summary

Digital capability sits at the heart of how modern organisations perform, and the commercial strategy behind it determines whether it truly delivers. Ofgem is seeking a Digital Commercial Manager to shape how we secure value, performance and accountability from our digital partnerships.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

This is a fixed-term maternity cover opportunity to play a central role within our Digital function, leading how we manage digital vendors and contracts to ensure we secure maximum value, performance and accountability from our supply base.

You’ll define our strategies and how we work and deliver them. Working across a diverse portfolio of digital services and teams, including Digital Operations, Finance, Business Analysis, and PMO, as well as Corporate Services Procurement, Finance and Legal teams, you’ll work strategically to deliver contracts, renewals and supplier performance.

Balancing commercial, technical and operational priorities, you’ll lead negotiations, representing our interests in supplier discussions, analyse KPIs and data and ensure our digital partnerships deliver consistently, every time.

We’re looking for an experienced contract and delivery manager with specific experience in the design and implementation of IT contracts and in driving great performance from partners. Experience or expertise in Public Contract Regulations, alongside strong commercial judgement, excellent negotiation and influencing skills, and the confidence to operate with senior stakeholders, will be critical. The ability to interpret complex data and performance metrics will also be essential, alongside a pragmatic mindset focused on solutions and results.

In return, you’ll step into a visible and strategically important role with real influence over how digital services are delivered and managed. Alongside an extensive range of benefits and rewards, you’ll gain exposure across a broad digital portfolio and play a key part in strengthening how Ofgem secures value from its digital investments.

We have a critical purpose to ensure our digital capabilities are robust, efficient and aligned to delivering better outcomes for consumers. Join us and help shape the commercial foundations of Ofgem’s digital future.

Read on and find out more.

Job description

Responsible for the delivery of Digital vendor contract management; co-ordinate and streamline all activities related to contract management and renewals, including, adherence to renewal timelines, and ensuring streamlined processes are in place and effective.

Specifically the role-holder will:

• Lead, manage and shape the vendor and contract management strategy and governance and risk profiles
• Work across multi-disciplinary areas to establish right vendor and contract management strategy and framework across variety of accounts (gold, silver, bronze) across our Ofgem technology portfolio.
• Apply best judgement – ability to work together as a team and independently
• Proactively manage vendors and third parties, handling difficult situations; and negotiations
• Work with stakeholders to write-up tenders, working with Procurement to conduct and negotiate to get best value, and ensure fair competitions and best performing partners for Ofgem
• Evaluate risks and make suitable judgement on solutions for vendor management
• Hold staff to account for following vendor management framework and governance
• Project Manage or provide direction on key initiatives which involve third party and vendor management to ensue we get best value for money, best approaches for ways forward.
• Ensure we are getting the most out of our relationships
• Direct, lead, coordinate teams to manage vendors and third parties across their projects;
• Manage SLAs, contract lifecycle, performance, evaluating performance; renegotiations of contracts; KPIs, dashboards, and co-ordinate and oversee the tracking of contract level spend in tandem with contract managers, performing the tracking on critical contracts as necessary, including cross-charges
• Show a commitment to user-centric service delivery

Person specification

Essential Criteria

• Vendor/Partner and Contract management experience particularly in the design and implementation of IT contracts and in driving great performance from partners (LEAD).
• Experience or strong working knowledge of Public Contract Regulations (LEAD).
• Thinks and can delivery strategically and able to blend technical, operational and commercial strategic considerations in their decision making.
• Ability to manage contracts within the budget parameters set.
• Strong influencing, and negotiating skills working with stakeholders, vendors and other parties.
• Excellent analytical skills and innovative approaches to problem solving including the creation and analysis of KPIs to drive performance improvements.