Deputy Delivery Director, National Police IT Services - Home Office - SCS1

Location

Croydon, Manchester, Glasgow and Sheffield. Other travel to key HO hubs may be required.

About the job

Job summary

The Role

• The Delivery Director for National Policing IT Services is a member of the Police and Public Protection Technology Portfolio (PPPT) Senior Management Team and part of the Home Office Digital, Data and Technology (DDaT) function. The role is responsible for setting strategic direction and leading the development, delivery and sustainment of national policing IT services, ensuring continuity and resilience of live services that support critical operational outcomes.
• The role requires strong experience in large‑scale delivery, service management and transformation, including the transition of complex legacy systems to modern, sustainable replacements. This includes leading operational services and delivery teams while driving service modernisation, with proven experience of managing risk, performance and change in highly complex environments.
• The Delivery Director provides day‑to‑day leadership of the programme of work and is accountable for establishing the enduring policing services that succeed it. The role works closely with staff, senior leaders, suppliers and stakeholders, reporting to the Director of PPPT and remaining accountable to Senior Responsible Owners, while collaborating across DDaT to deliver high‑quality digital services that meet user and business needs.
• Develop and execute the strategic approach to adopt a combined single service model across the in-scope services, leading work to embed transformational ways of working and capability growth to deliver a robust, secure and mature service model to support the in-scope services capable of scaling to accommodate future national policing data services.
• Deputising as required for the Director: National Law Enforcement Data Portfolio (NLEDP).

Job description

Key responsibilities

• Lead and direct national police IT services, managing a multi‑skilled team of ~90 people to deliver departmental and operational outcomes in a complex stakeholder and priority landscape.
• Ensure services are safe, secure and available, working closely with senior policing leaders and Directors across the Public Safety Mission and DDaT functions.
• Set and champion product‑led strategy and roadmaps, aligning priorities with departmental and policing goals while managing cross‑portfolio dependencies and user impacts.
• Provide clear strategic direction and decision support, communicating options, trade‑offs and risks to senior law‑enforcement stakeholders to enable informed decisions.
• Drive efficiency, quality and technical sustainability, reducing technical debt through reuse of common components, strong design standards, effective testing and best‑practice product management.
• Maintain robust governance and assurance, balancing operational demand, delivery timelines and live‑service considerations, leading people through change and deputising for the Director of Policing and Public Protection Technology as required.

Person specification

Essential Criteria  

The successful candidate will need to demonstrate their knowledge, experience, capability and behavioural approach to a high standard against the following key criteria:

• Lead and motivate large, multi‑disciplinary teams, building delivery capability and empowering high performance in complex environments.
• Demonstrate excellent communication and influencing skills, building credible, trusted relationships with senior business, technical and political stakeholders.
• Deliver value for money and service excellence through effective programme, product, financial and supplier management.
• Run large‑scale operational digital services, maintaining high availability, strong operational performance and a focus on continual improvement.
• Deliver complex products and programmes end‑to‑end, including high‑profile operational initiatives and management of large capital budgets.
• Lead major service transformation programmes, modernising highly legacy capabilities into scalable digital services and managing service teams through change.