Deputy Delivery Director, Legacy Services Transformation - Home Office - SCS1

Location

Croydon, Hendon, Manchester, Glasgow and Sheffield. Other travel to key HO hubs may be required.

About the job

Job summary

The Role:

• Lead and direct delivery activities across programmes affecting data services, environments and technical teams within scope of the role including the Police National Computer (PNC), Hendon Virtual Environment (HVE), Hendon Evolution (HE), and NLEDP Experience, Skills Transition (NEST) and as appropriate, other national policing data services as agreed within scope.
• Lead cross policing and wider law enforcement engagement to set strategic direction for services within scope, aligning funding allocations and appropriate capabilities to deliver required outcomes.
• Establish coherent digital product roadmaps with a shared direction and vision, that balances stakeholders’ priorities and longer-term departmental and policing goals. Working closely with Chief Constable level Senior Service Owners, Product Managers, Product Owners and wider stakeholder groups to agree requirements, align business and technology strategies with product capability roadmaps, whilst ensuring the ability to adapt and deliver quickly as needed.
• Develop and execute the strategic approach to adopt a combined single service model across the in-scope services, leading work to embed transformational ways of working and capability growth to deliver a robust, secure and mature service model to support the in-scope services capable of scaling to accommodate future national policing data services.
• Deputising as required for the Director: National Law Enforcement Data Portfolio (NLEDP).

Job description

Key responsibilities

• Lead and direct a multi‑skilled organisation (~250 staff) delivering, sustaining and transforming national police legacy data services into modern, scalable, secure and sustainable platforms.
• Own service safety, availability and risk by working closely with senior policing leaders, Public Safety Mission directors and DDaT functions, enabling informed decision‑making through clear options and trade‑offs.
• Set and champion product‑led strategy and roadmaps, aligning product direction with departmental and policing priorities while managing cross‑portfolio dependencies and multi‑level delivery impacts.
• Ensure coherent, joined‑up design and technical integrity, enforcing standards, reducing technical debt, promoting reuse of common capabilities, and prioritising work against agreed risk appetite and programme demand.
• Drive efficiency, quality and value for money across live services (including Hendon and DRS), implementing best‑practice product management, cost control, governance, assurance, and scalable automated testing.
• Provide senior leadership through change, fostering a high‑performance, collaborative culture focused on capability growth and continuous improvement, and deputising for the Director of the National Law Enforcement Data Portfolio as required.

Person specification

Essential Criteria  

The successful candidate will need to demonstrate their knowledge, experience, capability and behavioural approach to a high standard against the following key criteria:

• Led and motivated large, multi‑disciplinary teams, building delivery capability and empowering high performance in complex, pressured environments.
• Exceptional communicator and relationship builder, with proven credibility and influence with senior business, technical and political stakeholders.
• Delivered complex programmes, products and services end‑to‑end, combining programme, product, financial and supplier management to achieve value for money and service excellence.
• Ran large‑scale operational digital services, with strong focus on availability, operational performance, resilience and continual improvement.
• Proven track record delivering high‑profile operational programmes, including management of large capital budgets and successful outcomes under scrutiny.
• Led major service transformation initiatives, modernising highly legacy capabilities into scalable digital services and managing mature service teams through change.