IT Service Design Manager - Department for Work and Pensions - SEO
Government Digital & Data -
Full-time (Permanent)
£44,447 - £46,547
Published on
8 April 2026
Deadline
19 April 2026
Location
This role may be located in one of the following locations; Blackpool, Manchester or Newcastle.
Please find further information on the Corporate hub locations here.
Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027.
About the job
Job summary
Passionate about Service Management, in particular ITIL Service Design?
If so, this opportunity could be for you.
Positioned within IT Operations, Service Operations Design and Transition work hand in hand to shape the Service Management characteristics of a service or product as a project navigates through delivery.
As IT Service Design Manager, you will be experienced in service management and service operation with practical knowledge of service design. You will manage the Service Design "phase" of a new or existing service or product, co-ordinating events and resources ahead of a smooth handover into Service Transition.
Service Operations Design is aligned to the ITIL Service Management framework. Therefore, as an IT Service Design Manager, you will work closely with stakeholders across design, architecture, IT Operations and beyond.
Job description
As IT Service Design Manager, you will:
- Provides experienced leadership in service management and service operation, using practical knowledge of service design to shape effective services and support continuous improvement.
- Manage the Service Design "phase" of a new or existing service or product, co-ordinating events and resources ahead of a smooth handover into Service Transition.
- Liaise with senior stakeholders both within the design community and service operations.
- Draw together complex and wide ranging data to develop clear, accurate and well evidenced service designs.
- Take pride in representing service operations and enjoy the challenge of promoting IT Service Design principles.
- Support in the development and implementation of unit policies, documentation and procedures, to ensure we re-use and optimise IT Service Design methodologies where applicable.
Person specification
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
- Experience of working in Service Design to a high standard in a fast-paced environment.
- Experience of consulting regularly with stakeholders to provide analysis and recommendations.
- Understanding of ITIL framework with relevant qualifications.
- Demonstrate ability of working collaboratively across functions and building relationships.
If you would like to learn more about the role, please contact Aisha.gultasab@dwp.gov.uk.
Related Posts
More jobs at Government Digital & Data
Interaction Designer - GDS
Full-time (Permanent)
Test Engineer - GDS - SEO
£46,725 - £50,220 (London) / £42,893 - £45,653 (National) plus additional allowance
Full-time (Permanent)
Senior Interaction Designer Intellectual Property Office -
Full-time (Permanent)
Senior Interaction Designer Intellectual Property Office - sE
Full-time (Permanent)
Infrastructure Hosting Engineer - Health and Safety Executive - HEO
£38,005 - £41,065
Full-time (Permanent)
Business Relationship Manager - National Crime Agency - HEO
£45,326 - £49,544
Full-time (Permanent)
Data Engineer - Department for Education - SEO
£42,806 - £46,971
Full-time (Permanent)
Senior QA Engineer - Department for Science, Innovation & Technology - SEO
£40,415 - £48,620
Full-time (Temporary)
Solutions Architect - MI6 - Secret Intelligence Service - SEO
£80,875 - £89,475
Full-time (Permanent)
Senior Data Engineer - MI6 Secret Intelligence Service - SEO
£63,823
Full-time (Permanent)
Lead Data Engineer - MI6 Secret Intelligence Service - SEO
£80,875
Full-time (Permanent)
Senior Data Architect - Government Digital Service - G7
£57,517 - £70,834
Full-time (Permanent)
Communications and Engagement Lead - Department for Science, Innovation & Technology - G7
£56,850 - £68,570
Full-time (Permanent)
Head of Strategy and Policy - Government Digital Service - G6
£69,675 - £82,860
Full-time (Permanent)
Census Test Lead (Programme Delivery Manager) - Office for National Statistics - G6
£68,199 - £75,364
Full-time (Temporary)
Senior Technical Architect - Ministry of Justice - G7
£58,511 - £78,225
Full-time (Permanent)
Lead Test Manager - Driver and Vehicle Licensing Agency - G7
£57,515 - £82,430
Full-time (Permanent)
Senior User Researcher - HMRC - G7
£58,541 - £64,624
Full-time (Permanent)
Head of Content Design - Department for Energy Security & Net Zero - G7
£56,900 - £69,765
Full-time (Permanent)
Lead Service Transition Manager - Maritime and Coastguard Agency - SEO
£44,241
Full-time (Permanent)
Lead Data Engineer - UK Health Security Agency - G7
£56,185 - £70,566
Full-time (Temporary)
Lead Portfolio Delivery Manager - Driver and Vehicle Standards Agency - G6
£69,501 - £73,501
Full-time (Permanent)
Senior Product Manager - UK Health Security Agency - G7
£56,185 - £70,566
Full-time (Permanent)
Cyber Security Governance and Risk Management Principal - Government Digital Service - G6
£69,675 - £90,756
Full-time (Permanent)
Lead Infrastructure Engineer - Companies House - G7
£53,540 - £68,250 - £4,350 - £11,000 additional allowance depending on capability.
Full-time (Permanent)
Content Designer - Government Digital Service - SEO
£45,131 - £49,065
Full-time (Permanent)
Data Lead - Department for Work and Pensions - G6
£75,026 - £92,522
Full-time (Permanent)
Senior Data Engineer - Intellectual Property Office - SEO
£47,766 - £58,575
Full-time (Permanent)
Director General (Digital and Infrastructure) - Department for Education - SCS3
£200,000
Full-time (Permanent)
Senior Data Architect - Driver and Vehicle Standards Agency - G7
£57,515 - £61,515 - Plus an additional Government Digital and Data Profession allowance up to £24,915.
Full-time (Permanent)
Senior Product Manager - Home Office - G7
£62,109 - £68,109
Full-time (Permanent)
Lead Product Manager - Driver and Vehicle Licensing Agency - G6
£69,501
Full-time (Permanent)
Associate Service Transition Manager - Department for Work and Pensions - HEO
£38,772 - £39,621
Full-time (Permanent)
Chief Technology Officer - Home Office - SCS2
£120,000 - £150,000
Full-time (Permanent)
Senior Data Scientist - Ministry of Justice - SEO
£42,914 - £46,182
Full-time (Permanent)
Head of Data Services - Department for Science, Innovation & Technology - G6
£69,675 - £82,860
Full-time (Permanent)
Lead Product Manager - UK Research and Innovation - G7
£69,056
Full-time (Permanent)
Lead Product Manager - Department for Business and Trade - G6
£69,284 - £89,757
Full-time (Permanent)
Senior Product Manager - Home Office - G7
£62,109 - £66,229
Full-time (Permanent)
Head of Product for the Civil Jurisdiction - HM Courts and Tribunals Service - G6
£71,381 - £85,257
Full-time (Permanent)
Data Analyst - The National Archives - SEO
£41,000
Full-time (Temporary)
Data Analyst - Office for National Statistics - HEO
£34,587
Full-time (Permanent)
Senior User Researcher - Insolvency Service - SEO
£48,429 - £54,686
Full-time (Permanent)
Senior Service Designer - Driver and Vehicle Standards Agency - SEO
£44,241 - £58,997
Full-time (Permanent)
Senior Technical Architect - Department for Education - G7
£58,185 - £62,336
Full-time (Permanent)
Lead Technical Architect - HM Land Registry - G7
£66,200 - £83,000
Full-time (Permanent)
Senior Business Analyst - Intellectual Property Office - SEO
£47,766 - £58,575
Full-time (Permanent)
Content Designer - Registers of Scotland - HEO
£47,590 - £54,482
Full-time (Permanent)
Content Designer - Ministry of Justice - SEO
42,914 - £53,081
Full-time (Permanent)
Lead DevOps - HMRC - G7
£58,541 - £64,624
Full-time (Permanent)
Senior Application Operations Engineer - College of Policing - SEO
£36,520
Full-time (Permanent)
Application Support Engineer - Welsh Government - HEO
£37,111
Full-time (Permanent)
Senior Infrastructure Operations Engineer - Driver and Vehicle Licensing Agency - SEO
£44,241
Full-time (Permanent)
Lead Service Designer - Ministry of Justice - G6
£71,381 - £85,257
Full-time (Permanent)
Second Line Support Service Desk Manager - HM Courts and Tribunals Service - SEO
£42,914 - £53,081
Full-time (Permanent)
Performance Analyst - Home Office - HEO
£39,500 - £43,500
Full-time (Permanent)
Head Of Cyber Operations Defence - Cabinet Office - G6
£69,308 - £80,342
Full-time (Permanent)
Security Architect - HM Courts and Tribunals Service - SEO
£42,914 - £53,081
Full-time (Permanent)
Data Governance Manager - Office for National Statistics - SEO
£41,985 - £47,121
Full-time (Permanent)
Product Management Practice Manager - HMRC - G7
£58,541 - £64,624
Full-time (Permanent)
Senior Data Analyst - Department for Education - G7
£58,185 - £62,336
Full-time (Permanent)
Service Transition Manager - Companies House - SEO
£53,540 - £57,250
Full-time (Permanent)
Deputy Director for Productivity and Technology - Home Office - SCS1
£81,000 - £110,000
Full-time (Temporary)
Senior Interaction Designer - Intellectual Property Office - SEO
£47,766 - £58,575
Full-time (Permanent)
Content Designer (Service Transformation) - Government Digital Service - SEO
£45,131 - £51,406
Full-time (Permanent)
Senior Product Manager - Home Office - G7
£62,109 - £66,229
Full-time (Permanent)
Senior Product Manager - Ministry of Justice - G7
£58,511 - £70,725
Full-time (Permanent)
Data and Management Information Analyst - Health and Safety Executive - SEO
£47,686 - £54,453
Full-time (Temporary)
Senior Business Analyst - UK Health Security Agency - G7
£56,185 - £70,566
Full-time (Temporary)
Senior User Researcher - Department for Work and Pensions - G7
£57,946 - £68,205
Full-time (Permanent)
Lead Business Analyst - Home Office - G7
£62,109 - £66,229
Full-time (Permanent)
Applications Operations Engineer - HMRC - HEO
£37,682 - £46,077
Full-time (Permanent)
Senior Security Architect - Department for Work and Pensions - G7
£57,946 - £83,917
Full-time (Permanent)
Digital Content Producer - Department for Science, Innovation & Technology - HEO
£36,735 - £43,020
Full-time (Temporary)