IT Service Design Manager - Department for Work and Pensions - SEO

Location

This role may be located in one of the following locations; Blackpool, Manchester or Newcastle.

Please find further information on the Corporate hub locations here.

Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027.

About the job

Job summary

Passionate about Service Management, in particular ITIL Service Design?

If so, this opportunity could be for you.

Positioned within IT Operations, Service Operations Design and Transition work hand in hand to shape the Service Management characteristics of a service or product as a project navigates through delivery.

As IT Service Design Manager, you will be experienced in service management and service operation with practical knowledge of service design. You will manage the Service Design "phase" of a new or existing service or product, co-ordinating events and resources ahead of a smooth handover into Service Transition.

Service Operations Design is aligned to the ITIL Service Management framework. Therefore, as an IT Service Design Manager, you will work closely with stakeholders across design, architecture, IT Operations and beyond.

Job description

As IT Service Design Manager, you will:

• Provides experienced leadership in service management and service operation, using practical knowledge of service design to shape effective services and support continuous improvement.
• Manage the Service Design "phase" of a new or existing service or product, co-ordinating events and resources ahead of a smooth handover into Service Transition.
• Liaise with senior stakeholders both within the design community and service operations.
• Draw together complex and wide ranging data to develop clear, accurate and well evidenced service designs.
• Take pride in representing service operations and enjoy the challenge of promoting IT Service Design principles.
• Support in the development and implementation of unit policies, documentation and procedures, to ensure we re-use and optimise IT Service Design methodologies where applicable.

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• Experience of working in Service Design to a high standard in a fast-paced environment.
• Experience of consulting regularly with stakeholders to provide analysis and recommendations.
• Understanding of ITIL framework with relevant qualifications.
• Demonstrate ability of working collaboratively across functions and building relationships.

If you would like to learn more about the role, please contact Aisha.gultasab@dwp.gov.uk.