Delivery Manager - Ofgem - HEO

Location

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

Job summary

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.

Ofgem’s Delivery & Schemes division administers government renewable energy support schemes, ensuring efficiency, assurance and value for money for UK consumers. With teams across the UK, we operate in a dynamic environment with an ambitious programme of work ahead.  

We’re looking for a talented Delivery Manager with experience in Agile and scrum management. Reporting to a Principal Delivery Manager, you’ll join multidisciplinary teams to deliver technical transformation, new digital products and services and improved policies and processes. Working closely with Product Managers, you’ll drive successful project and product delivery. 

Beyond your core responsibilities, you’ll have opportunities to develop your knowledge and shape how we deliver projects by introducing new ideas and approaches. The ideal candidate will bring good project management experience and a pragmatic balance between governance and flexibility.  

This is an exciting chance to join a motivated team delivering strategically important work for the energy sector. You’ll need to work at pace, adapt to changing priorities and collaborate across diverse disciplines. We use Agile tools to manage fast-moving workstreams. 

Job description

Key Responsibilities

• Provide clear leadership and direction on the delivery aspects of a project or product.
• Deliver projects and services using Agile methodologies, leading and co-ordinating agile ceremonies.
• Coach and mentor team members in agile practices to apply the most. appropriate agile methods and techniques for delivery, while helping the team measure and evaluate outcomes.
• Support improvement of the efficiency and effectiveness of the multi-disciplinary delivery team(s).
• Maintain and define the roadmap and project plan, use data to inform planning decisions and manage internal and external dependencies.
• Protect the project team from outside distraction, identify blockers and make sure the team collaborates, communicates and focuses on mutually agreed priorities.
• Actively address project and product risks and issues, escalate as required and remove barriers to delivery.
• Support project governance and contribute to a range of documentation that may include presentations, briefings, business cases, roadmaps, contracts etc.
• Identify and communicate team resource needs to resource managers at governance forums to ensure appropriate level of team resource and skills for successful delivery.
• Ensure project delivery in line with GDS standards through different phases of the delivery lifecycle.
• Establish strong stakeholder relationships and manage expectations both internally and externally.
• Monitor project budget reporting and understand how delivery impacts costs and budgets.
• Follow and understand Ofgem procurement processes and act as point of contact for contracted suppliers. 

Key Outputs and Deliverables

• Continuous Improvement and Innovation: Delivery practices are regularly reviewed and improved to enhance delivery effectiveness and team performance.
• Frequent, Iterative Delivery: Products and services are delivered incrementally and iteratively to maximise value for money.
• Effective Governance and Agile Practice: Governance structures and agile ceremonies (e.g. sprint planning, retrospectives, showcases) are embedded and consistently drive team alignment, transparency, and continuous improvement.
• High-Performing, Motivated Teams: Teams are engaged, collaborative, and consistently meet delivery and organisational objectives.
• Clear, Transparent Delivery Plans: Project and product delivery schedules, milestones, and roadmaps are well-defined, communicated, and continuously updated, with risks, issues, dependencies, and decisions actively tracked and managed.
• Strong Stakeholder Engagement: Stakeholders are well-informed, expectations are managed effectively and delivery decisions are made transparently.
• Effective Communication Across Functions: Clear and timely communication across delivery teams, technical colleagues, and business stakeholders to ensure alignment and shared understanding.

Person specification

Essential Criteria

• Experience in delivering software projects or products with at least one scrum team using an Agile framework. (Lead Criteria)
• Strong interpersonal and communication skills with the ability to manage internal and external stakeholders and motivate project teams. (Lead criteria)
• Experience in roadmap definition, project planning and managing project risks, issues and dependencies to support project decision-making.
• Experience in budget management.
• Comfortable using delivery management tools, and an ability to learn and adapt to new tools & techniques, e.g. Azure DevOps.

Desirable Criteria

• Experience in a policy and/or legislative environment.
• Knowledge of energy industry and renewable energy support schemes.
• Contract management skills
• Government Digital Service (or equivalent) experience.