Digital Change Manager - OFGEM - HEO

Location

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

Job summary

The Digital Change Manager plays a key role in enabling Ofgem to deliver an ambitious, multi‑year digital transformation agenda that is essential to meeting organisational commitments across consumer protection, economic growth, and Net Zero ambitions. As part of the Digital, Data and Security Services (DDSS) Directorate, the role helps shape and implement a wide‑ranging portfolio of digital change initiatives designed to modernise services, reduce legacy risks, and strengthen the organisation’s overall digital capability. You will be a part of a diverse range of technology projects including Workday and AI. Acting as a crucial bridge between project teams and business users, the Digital Change Manager ensures colleagues are fully supported in adopting new systems, tools and ways of working, thereby enabling the realisation of project and organisational benefits. 

In this role, you will lead business change activities, assess stakeholder impacts, and develop the change management artefacts required for successful delivery. Responsibilities include maintaining change plans, ensuring business readiness, supporting benefits identification, and contributing to targeted communications that reinforce adoption. You will work closely with Delivery Managers, project teams, business leads, internal communications specialists, and external partners to ensure alignment across all aspects of change activity. You will support Ofgem colleagues to deliver strategic objectives. 

This is a role for an experienced change practitioner with a strong background in delivering business change within a digital environment. Essential criteria include recognised change management qualifications (such as APMG or Prosci) and experience working with senior stakeholders, along with the ability to leverage digital tools and data analytics to enhance project outcomes. The role also requires strong collaboration, a focus on continuous improvement, and the ability to deliver at pace in a dynamic, forward‑looking organisation. 

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This is a fixed term contract for 6 months with potential to extend up to 12 months. 

SC Clearance is required for this position: Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK

Job description

Key Responsibilities

• Leads business change activities and collaborates with the project team to achieve the benefits and outcomes outlined in the business case. Champions best practices and provides expert advice to team members and the project community. Assesses and understands the impact on stakeholders to enhance their adoption of the change.
• Assists the Digital Delivery Manager and Business Case Analyst in preparing and updating the change management elements of the business case.
• Supports the Digital Delivery Manager in creating the required business change products. Leads engagement with key contacts and ensures products are fit for purpose.
• Establishes and maintains the change plan for a specific area of responsibility.
• Identifies, qualifies, and updates business readiness criteria across areas of responsibility before implementation.
• Supports the Digital Delivery Manager, and stakeholders in identifying and leveraging benefits. Incorporates benefits management into all change activities.
• Works with stakeholders and Digital Delivery Manager to create and maintain a communications plan related to change messaging.
• Provides content for communications across areas of responsibility.
• Identifies and classifies stakeholders, ensuring their inclusion in the stakeholder engagement plan.
• Provides direction and guidance to the delivery team.
• Leads change activities across areas of responsibility, with guidance from senior Digital Change Managers where needed.
• Collects and shares data in line with data standards.
• Uses digital tools to manage change initiatives effectively, ensuring that data analytics support the identification and tracking of change impacts and the adoption of new ways of working.

Key Outputs and Deliverables

• Project Change Approach – documented approach for managing digital business change in the project, based on the estimated reach and impact of the project.
• Digital Change Management Artefacts – as determined by the approach and plan
• Project Change & Comms Calendars – aligned schedule of change and communication activities. 
• Impact Assessment Packs – analysis of change impacts across the project/s.  

Person specification

Role Criteria

Please ensure you demonstrate clearly within your supporting statement, how you meet each of the criteria below. In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below.   

Essential:

• APMG Change Management Practitioner / Prosci or equivalent experience (Lead)
• Experience delivering Business Change in a digital change environment (Lead)
• Experience in Senior Stakeholder management
• The ability to leverage digital tools and data analytics for better project delivery outcomes.

Desirable:

• Familiarity with and experience applying Prosci approaches (including but not limited to ADKAR)
• Familiarity with facilitating change adoption in a government context