IT Service Manager (Asset Management) - HMRC - HEO

Location

Manchester - Three New Bailey, Telford, Worthing

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

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Join our ambitious team at HMRC if you're a determined professional passionate about asset management and IT service excellence. 

Job description

We are seeking a dedicated IT Service Manager (Asset Management) to join our hard-working team. This outstanding opportunity allows you to lead and innovate within our asset management practices, ensuring flawless operations and world-class service delivery.

You will work alongside a Senior IT Service Manager to ensure governance of software licensing, compliance, effective utilisation, and value for money across the platform. The will also ensures HMRC maintains a complete, accurate, and audit ready view of assets across the estate, including those provisioned and operated by suppliers, and retains control and visibility of HMRC owned assets within the supply chain.

Person specification

We are looking for an ambitious individual with a proven track record in IT Service Management. Experience with ETMP and/or EOPS solutions, as well as asset & Licence management, is highly beneficial. 

Responsibilities 

Supporting the Development of Asset Management Approach and Practices for the Platform: 

• Suggest adjustments/improvements to platform-level standards, considering central asset management policies and standards.
• Assess supplier proposed asset management practices, including provided reports.
• Suggest views and data requirements.

Building and Maintaining the Asset Management Records: 

• Work with suppliers to gather asset management information and implement regular updates.
• Collect and develop asset management perspectives, sharing them with relevant customers.

Assurance and Optimisation of Asset Use: 

• Support the assessment of solution assets for use/availability as encouraged (e.g., HMRC SAP users, test environments to encouraged version).
• Find opportunities for improved use or application of the assets (e.g., extension of monitoring capabilities to improve licence value).
• Feed opportunities into the continuous improvement process.

Customer Role for Changes/Additional Assets: 

• Aid the Senior IT Service Manager (Asset Management) in their position as the main point of contact for the platform emphasizing change.
• Undertake required processes and activities to secure internal approvals where an initiative is SAP ECC6.0 led (not including supplier-initiated change or central HMRC transformations).
• Track and monitor these deliveries to ensure all change related to technology is delivered to these standards.

Essential Criteria

• Experience and/or knowledge of a wide variety of platform activities and operations. 
• Good IT Service Management experience – being able to prioritise, oversee and encourage service improvements, holding suppliers to account as needed. 
• Experience of successfully communicating with suppliers and securing good outcomes for/improvements to the service.
• Good understanding of software licensing & Assets.

Desirable Criteria

• Good experience of ETMP and EOPS solutions and operation of these.
• Asset management skills or experience. 
• Supplier and Cross-Portfolio led Oversight.
• Experience within government/public setting environment.