Senior Business Analyst - GLD - G7

Location

Bristol, Croydon, Leeds, London, Manchester

About the job

Job summary

About the Government Legal Department

At Government Legal Department we have a vital, single-minded purpose: to help the Government govern well within the rule of law. This is complemented by our  exciting vision to be an outstanding legal organisation, committed to the highest standards of service and professionalism and a brilliant place to work where we can all thrive and fulfill our potential.

Our work touches almost every aspect of public life. We are the largest provider of legal services across government, working on high profile matters.

Our respected professionals are involved in everything from regulation and litigation to advice on drafting legislation. They provide expertise to the full range of government departments. We are at the heart of delivering the government’s priorities and our success depends on our people.

GLD is a non-ministerial government department headed by the Treasury Solicitor, our Permanent Secretary, and employs nearly 3000 people, including over  2600 legal professionals. We have offices nationwide, in Bristol, Leeds, inner and outer London and Manchester. Our lawyers can also be located within other departments and overseas.

GLD also depends on a range of cross-government professionals to provide our corporate services. These play an essential part in helping GLD to achieve its purpose and truly deliver much more than law.

This is an exciting time to join GLD, with cutting edge legal work on global issues and a transformation agenda which is ensuring the Department exemplifies the Modern Civil Service.

To find out more about what we do you can view our introductory film and visit the GLD’s microsite. You can also read more about the future vision for GLD in our GLD Strategy 2024–2027.

Job description

About the Digital and Data Team

Government Digital and Data is a community of experts leading digital transformation in government, creating more efficient services that have a meaningful impact on people’s lives.

The Prime Minister has set out his vision for one in ten civil servants to work in tech and digital roles within the next five years as part of the blueprint for modern digital government.

The Digital and Data Team's mission is to provide GLD with an IT environment that's ‘fit for the future’. That means updating many of our older systems and processes. Using an agile, user-centred approach, we develop and improve our products and services in collaboration with the people who will use them. We consider sustainability, environmental impact and innovative ways to improve our staff’s experience at work. 

The potential to shape our society’s future is enormous and our purpose is to ensure the profession is equipped and inspired to deliver real, meaningful change for users; to do the work of transformation that makes government work better for everyone.

The Role

This role sits in the Digital Delivery team which is responsible for the maintenance and continuous improvement of GLD’s existing products and services, and the development of new digital services to support GLD staff working across government.

Your main day-to-day responsibilities will include:

• Leading the business analysis function in agile delivery teams working on multiple products and services, including M365, ServiceNow and GLD’s legal practice management system
• Working with key stakeholders across the business to identify and address business and user problems, ensuring solutions are aligned to strategic business objectives
• Using analysis insights to provide options and recommendations for improvements, inform priorities and shape the teams’ activities
• Mapping processes, user interactions, and data flows to support the product and delivery objectives of the team
• Ensuring that epics and stories are well documented and contain suitable acceptance criteria to support development and test activity
• Assisting with functional testing of completed user stories, ensuring they meet requirements, and documenting and managing defects as they arise
• Line managing and supporting the development of a more junior business analyst
• Building a community of practice and championing best practice in business analysis

Learn more about what business analysts do in government.

Person specification

Behaviours

Below are details of the Success Profiles that make up this role. Demonstrating all the behaviours listed below is essential at either application or interview.

We'll assess you against these behaviours during the selection process:

• Changing and improving
• Communicating and influencing
• Working together

Experience

Essential – must be demonstrated at application and/or interview

We are interested in people who: 

• have experience as a business analyst working on medium to large scale software development programmes covering the full product lifecycle, and are able to provide practical examples of how you have identified improvements to products and user experiences
• can demonstrate the ability to manage multiple projects, defining needs, pain points, dependencies, flows and journeys
• have experience of working with multidisciplinary, agile teams, driving continuous, data-led and iterative improvement, ensuring that requirements are well defined, understood, managed, prioritised and addressed appropriately
• have strong communication skills that enable you to manage and influence stakeholders, and engage with people to identify needs and priorities, challenge assumptions, or to explain what is required or how things might need to change in a clear and open manner
• can work independently with minimal guidance to produce quality requirements, user stories and acceptance criteria which lead to high quality features and products, and can demonstrate the use of a variety of different analysis techniques in doing so
• can use analytics data and first-hand research to understand user behaviours and inform product and design improvements, and challenge opinions and decisions where the data draws differing conclusions

Desirable

• Familiarity with the government's digital Service Standard and the ability to apply that framework to your analysis activity.

Technical Skills

Essential – must be demonstrated at application and/or interview

We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Capability Framework for the Senior Business Analyst role:

• Adapting to delivery methodologies
• Business analysis
• Business process improvement
• Requirements definition and management
• Stakeholder relationship management
• Testing (business analysis)

Desirable

• Experience of ServiceNow, M365, Salesforce

Desirable criteria will only be assessed in the event of a tie break situation to make an informed decision.

Qualifications – Minimum Eligibility Criteria

• Industry standard qualifications such as the BCS International Diploma in Business Analysis or the IIBA CBAP

Security Clearance Level

All GLD employees must hold Baseline Personnel Security Standard (BPSS) security clearance. If successful for this post you must hold, or be willing and able to obtain, Security Check (SC) level clearance. There may be requirement for candidates to hold Developed Vetting (DV) level clearance at a later date. Find out more information about the national security vetting clearance levels.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Working Together