Senior Infrastructure Engineer (Telecoms) - Driver and Vehicle Licensing Agency - SEO

Location

Swansea

About the job

Job summary

Do you have experience managing IT and Telecom Systems?

Would you want to be involved in exciting software and infrastructure development projects?

If so, we’d love to hear from you!

At DVLA Digital we focus on user needs, whether that is a citizen, an organisation or an internal user. We are committed to providing the most efficient, effective and secure services to meet the needs of a diverse and ever growing digitally aware customer base.

As a Senior Engineer focussed on Telecoms, you will be involved in a range of diverse projects, helping to deliver our new telephony system (software or hardware). You will be a subject matter expert with a wide range of systems or in-depth product knowledge as well as being critical to developing others. You will use your knowledge to work with minimal supervision, reviewing existing processes with the objective to make changes to improve services, helping to define and implement technical best practice.

You will act as the escalation point for the 4th Line Engineers, overseeing and arranging work plans and providing general support.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA - Driver and Vehicle Licensing Agency - Department for Transport Careers.

Job description

As an expert in all things Telecoms and communications, you will be well versed managing high volume call centre technologies and have a keen eye for detail within a modern VOIP/SIP environment. You will have a solid understanding of cloud based contact centre solutions (CCaS) and back-office solutions within telephony and stay up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability.

This is an important role within the team as you will be required to plan, support and sometimes lead the development and implementation of new technologies. This includes providing support to junior staff and building successful relationships with key stakeholders.

Your responsibilities will include, but aren’t limited to:

• Work with and support third parties in providing infrastructure services.
• Lead and direct infrastructure specialist teams in building, managing, supporting, and maintaining solutions according to departmental policy (if taking a managerial path).
• Cisco, enterprise class routing and switching to include QoS, DSCP and VOIP protocols, SIP Trunking technologies.
• Advanced problem solving and critical thinking trouble shooting to meet the needs of telephony customers and support other technical leads where appropriate.
• Working in teams to deliver continual improvements and projects manager for small to large projects.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. 

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Open Sessions: Would you like to find out more about the role, the team and what it’s like to work in our department? If so, we are organising an open session where you can virtually 'meet the team' on 08/10/2026 at 12:00 pm. Sign up here.

Person specification

To be successful in this role you will need to have the following experience:

• As an expert in all things Telecoms and communications, you will be well versed managing high volume call centre technologies and have a keen eye for detail within a modern VOIP/SIP environment.
• You will have a solid understanding of cloud based contact centre solutions (CCaS) and back office solutions within telephony and stay up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability.
• As a Senior Engineer you will be required to plan, support and sometimes lead the development and implementation of new technologies. This includes providing support to junior staff and building successful relationships with key stakeholders.
• You must hold ITIL Lv4, ISO27001, PCI DSS, and Feature Driven Design methodologies or be willing to work towards completing this within 18 months.